Πώς συλλέγονται οι αξιολογήσεις της Feefo;

Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.

Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.

Πώς επαληθεύουμε τις κριτικές;

Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;

Η Feefo αποτρέπει τους χρήστες από την υποβολή ψεύτικων κριτικών, καθώς καλούμε μόνο εξακριβωμένους αγοραστές να υποβάλουν σχόλια.

Κριτικές Waltons

TC

Trusted Customer

9 years ago

Τι είπε ο Trusted Customer για Waltons:

Rude & unhelpful

Delivery on time. Customer service terrible on the phone during sales call. Not helpful and rude. The shed was advertised with free wood treatment which didn't come with the delivery. When i...

Διαβάστε περισσότερα

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I have tried calling you earlier and left a voice message which I hope you will be able to pick up later. Please accept my apologies that you were not entirely satisfied with the service you have received from Waltons. If we can help further please do not hesitate to contact us on 0800 029 1000 or service@waltons.co.uk.
Kindest regards,
Kirstie - Waltons Team

Κριτικές προϊόντων

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I have tried calling you earlier and left a voice message which I hope you will be able to pick up later. I am sorry to hear that you are not completely satisfied with your new tongue and groove shed. As previously offered, we are more than happy to replace required parts and if you could please call us on either 0800 029 1000 or email to service@waltons.co.uk we will get this resolved for you.
Kindest regards,
Kirstie - Waltons Team

Ημερομηνία αγοράς: 12/04/2017

0

Αξιόπιστος πελάτης

9 years ago

Was looking for a cheap shed, but not flimsy. Have had cheap sheds from big high street names, and for my budget, were terrible quality. Was recommended waltons. Easy to buy with good descriptions...

Διαβάστε περισσότερα

Waltons

9 years ago

Good afternoon,

I am delighted to know that you are happy with all the aspects of the service provided, from the easy and informative ordering system to our fantastic delivery driver. I am so pleased that you are happy with the quality of your overlap shed and that you are impressed to others you have purchased from various suppliers in the past. Your wonderful feedback is much appreciated and I am sorry to learn of the crack, but glad this was easily resolved. Thank you once again!

Kindest regards,

Kirstie - Waltons Team

Κριτικές προϊόντων

Waltons

9 years ago

Good afternoon,

I am delighted to know that you are happy with all the aspects of the service provided, from the easy and informative ordering system to our fantastic delivery driver. I am so pleased that you are happy with the quality of your overlap shed and that you are impressed to others you have purchased from various suppliers in the past. Your wonderful feedback is much appreciated.

Kindest regards,

Kirstie - Waltons Team

Ημερομηνία αγοράς: 12/04/2017

0

Αξιόπιστος πελάτης

9 years ago

Poor

It was the worst customer service ever . They cancelled the delivery twice but didn't even have the courtesy to call or even a mail . I lost two days off just waiting for the delivery but some how...

Διαβάστε περισσότερα

Waltons

9 years ago

Good afternoon,
Thank you for your feedback, I have tried calling earlier and have left you a voice message which I hope you will be able to pick up later. Please accept my sincere apologies once again for the issues you have experienced with our courier on the day of delivery, from investigating this with them it looks like there was a problem with your address when it integrated onto their system missing off a vital part of the first line. If there is anything we can do for you in the future please don’t hesitate to give us a call on 0800 029 1000.
Kindest regards
Kirstie - Waltons Team

Κριτικές προϊόντων

Waltons

9 years ago

Good afternoon,
Thank you for your feedback, I have tried calling earlier and have left you a voice message which I hope you will be able to pick up later. Please accept my sincere apologies once again for the issues you have experienced with our courier on the day of delivery, from investigating this with them it looks like there was a problem with your address when it integrated onto their system missing off a vital part of the first line. If there is anything we can do for you in the future please don’t hesitate to give us a call on 0800 029 1000.
Kindest regards
Kirstie - Waltons Team

Ημερομηνία αγοράς: 12/04/2017

0

Αξιόπιστος πελάτης

9 years ago

Better Service Elsewhere

Very little communication. The shed was supplied by a different part of the company, and even though I requested an order update I received no communication from them whatever. The first I knew of...

Διαβάστε περισσότερα

Derek

Waltons

9 years ago

We are sorry to hear this. A dispatch email was sent out to you on the 13th April and we are sorry if you have not received this. It may have been picked up by your junk mail filter, so it may be worth checking there.

Κριτικές προϊόντων

Ημερομηνία αγοράς: 12/04/2017

0

Αξιόπιστος πελάτης

9 years ago

Good Service

Delivered promptly and the driver was good enough to deliver around the back

Waltons

9 years ago

Good afternoon,
I am pleased to hear that you are happy with the service you have received and that our driver was helpful on the day of delivery. Thank you for your feedback!
Kindest regards,
Kirstie - Waltons Team

Κριτικές προϊόντων

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I have tried calling earlier and left a voice message which I hope you will be able to pick up later. I am sorry to hear that you are not entirely happy with your new tongue and groove shed and if you can contact us on either 0800 029 1000 or service@waltons.co.uk and we will gladly help resolve any outstanding issues.
Kindest regards,
Kirstie - Waltons Team

Ημερομηνία αγοράς: 12/04/2017

0

Αξιόπιστος πελάτης

9 years ago

Summer house

Arrived on time, very happy

Waltons

9 years ago

Good afternoon,

It is wonderful to know that you are happy with the service you have received and I thank you for taking the time to provide us with your great review.

Kindest regards,

Kirstie - Waltons Team

Κριτικές προϊόντων

Ημερομηνία αγοράς: 12/04/2017

0

TC

Trusted Customer

Reading

9 years ago

Τι είπε ο Trusted Customer για Waltons:

Great product.very helpful delivery driver too

Waltons

9 years ago

Good afternoon,

It is wonderful to know that you are pleased with the service you have received. Thank you for your feedback!

Kindest regards,

Kirstie - Waltons Team

Κριτικές προϊόντων

Ημερομηνία αγοράς: 12/04/2017

0

Αξιόπιστος πελάτης

9 years ago

Excellent service and product.

Excellent customer service while ordering. Product delivered free of charge and is in excellent condition. Delivery team were very helpful and happy to unload the product where requested. Would...

Διαβάστε περισσότερα

Waltons

9 years ago

Good afternoon,

It is great to know that you are very happy with the excellent service you have received from Waltons and that you would happily recommend us to others! Your kind review is much appreciated!

Kindest regards,

Kirstie - Waltons Team

Κριτικές προϊόντων

Ημερομηνία αγοράς: 05/04/2017

0

TC

Trusted Customer

9 years ago

Τι είπε ο Trusted Customer για Waltons:

Excellent

Excellent customer service - had rung over the dimensions of the tree house and on both occasions I had the information required quickly.

Waltons

9 years ago

Good afternoon,

It is great that you found the service provided to be of excellent quality and we thank you for taking the time to write your review.

Kindest regards,

Kirstie - Waltons Team

Κριτικές προϊόντων

Ημερομηνία αγοράς: 10/04/2017

0

Αξιόπιστος πελάτης

9 years ago

Excellent service

Shed was delivered 2days before it was scheduled to be erected which allowed me enough time to paint it. When they came to fit, very professional, quick and tidy. Looks great!

Waltons

9 years ago

Good afternoon,

I am pleased to know that you are happy with the level of service received and your tongue and groove shed. We appreciate you taking the time to provide us with your positive review!

Kindest regards,

Kirstie - Waltons Team

Κριτικές προϊόντων

Ημερομηνία αγοράς: 08/04/2017

0

Waltons Κριτικές

Waltons 6 x 4 Green Skylight Plastic ShedΠερισσότερες αξιολογήσεις για αυτό το προϊόνΔείτε τον ιστότοπο του προϊόντοςStay away from them .poor service

33m x 3m Waltons Log Cabin StudioΠερισσότερες αξιολογήσεις για αυτό το προϊόνΔείτε τον ιστότοπο του προϊόντοςNice summerhouse very happy

6ft x 6ft Hazel Hurdle Fencing PanelΠερισσότερες αξιολογήσεις για αυτό το προϊόνΔείτε τον ιστότοπο του προϊόντοςGreat product.delivery driver very helpful too.

Πώς συλλέγονται οι αξιολογήσεις της Feefo;

Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Πώς επαληθεύουμε τις κριτικές;

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;