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Thank you for your feedback. We have tried to reach out to you to resolve this and have looked into your case. As you will see from the majority of our feedback, for the most part our team offer a quality service. In your case, they have fallen short of these standards. I can confirm that from this, we have taken steps to improve the service from our administration and finance team to ensure that all patients receive the best experience. Should you have any further comments, please do not hesitate to contact us. 

Thank you for your kind review Kate. We have passed these comments on to Nicki and our clinical team. We hope any future treatment you receive at Capital Physio reflects this service and should you have any further comments, please do not hesitate to contact us.

Thank you for your positive review Steven. We have passed this on to our clinical team at Capital Physio and hope that this feedback reflects any future treatment you receive from us. If you have any further comments, please do not hesitate to contact us.

Thank you for your feedback. I am glad we were able to speak with you and discuss this further. We hope to see you again soon and should you have any further feedback or queries, please do not hesitate to contact us.

Good afternoon Mr Williams. Thank you so much for your kind review! We hope this will reflect our service in the future if you ever need the services of Capital Physio again. 

Thank you for your feedback.  I am glad we were able to discuss this issue and we apologise again for the experience that you had with us. If you have any further comments please do not hesitate to contact us.