Received wrong item,but recieved excellent customer service.Waiting for the right item to be sent.
Mollie
Blacks
6 years ago
Hello,
Thank you for your review.
I am sorry to hear that you received the incorrect item, I understand this must have been highly disappointing.
I am pleased to hear that you are happy with the service you received in resolving the issue you faced.
Please be assured that nothing pleases us more than when our customers are happy and we would love to see you return.
We hope to see you again soon.
Many thanks.
Mollie,
Blacks Online Review Team
The trousers are too small even though I ordered my usual size. Quality is good but need to return them
Mollie
Blacks
6 years ago
Hello Anne,
Thank you for your review.
I would like to apologise and thank you for your feedback as ultimately it helps us to improve.
Please be assured that nothing pleases us more than when our customers are happy and we really hope to see you again soon.
Many thanks.
Mollie,
Blacks Online Review Team
I'd love to be able to tell you how wonderful my new walking boots are but between Black's and their trust in the most awful delivery company (Hermes) they appear to have been lost. I asked for the...
Διαβάστε περισσότερα
Mollie
Blacks
6 years ago
Hello,Thank you for your review.I am sorry to hear this!Looking into your account I can see that this is currently being dealt with, however if there is anything further I can assist you with in relation to this please do not hesitate to email us on: customercare@blacks.co.ukquoting reference: #10507207 in the subject.We really hope to hear from you again soon.Many thanks.Mollie,Blacks Online Review Team
Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything.
Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything.
Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus