We are a leading, award winning, outsourced Employment Law, HR and Health and Safety company.
Εξυπηρέτηση
4.7
/5
5
4
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1
63
20
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84
βαθμολογίες κατά το προηγούμενο έτος
Εμφάνιση όλων των 598 κριτικών
JE
Jennifer
Επαληθευμένη από το Feefo
7 years ago
Τι είπε ο Jennifer για Avensure:
Provide practical, helpful advice. Lindsay is a great soundboard to the people challenges we encounter.
Thanks
Elena
Avensure
7 years ago
Hello Jennifer,
Thank you for the great review! We appreciate for sharing your experience with Avensure.
Kind regards,
Elena
0
Κοινοποίηση
LL
Lauren Langton
Επαληθευμένη από το Feefo
Northumberland
7 years ago
Τι είπε ο Lauren Langton για Avensure:
Sylwia handled our issue with utmost professionalism and was proactive.
Sylwia was very efficient, friendly and approachable. She followed up and gave added value in her responses to my basic enquiry. This is what you look for in a partner relationship.
Elena
Avensure
7 years ago
Hello Lauren,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we are very happy to hear that Sylwia helped you!
Kind regards,
Elena
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
7 years ago
Great Service!
They are always there at the end of the phone to advise us. Rebecca has been very down to earth and helpful with a recent case we had and Kyle also.
Elena
Avensure
7 years ago
Hello,
Thank you so much for this great 5-star review. We really appreciate for taking time to share your experience with Avensure.
Kind regards,
Elena
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
7 years ago
Kyle helped us with the paperwork related to a staff members resignation.
Elena
Avensure
7 years ago
Hello,
We are very happy to hear that! Thank you for taking time to share your experience with Avensure.
Kind regards,
Elena
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
7 years ago
Great service
Great service, efficient and friendly
Elena
Avensure
7 years ago
Hello,
Thank you so much for your positive feedback.
Kind regards,
Elena
0
Κοινοποίηση
SU
Susan
Επαληθευμένη από το Feefo
7 years ago
Τι είπε ο Susan για Avensure:
Very knolwedgeable, helpful and supportive
Elena
Avensure
7 years ago
Hello Susan,
Thank you so much for your positive feedback and for taking the time to post this review.
Kind regards,
Elena
0
Κοινοποίηση
BA
Barbara
Επαληθευμένη από το Feefo
7 years ago
Τι είπε ο Barbara για Avensure:
Awaiting communication regarding my request via website and telephone calls
Telephone number 0330 100 8704 option for customer service rang for 12 minutes and no one answered the phone. gave up and redialled
Richard
Avensure
7 years ago
Hi Barbara
Yes so I am very sorry to hear of your negative experience and thank you very much for bringing it to our attention. I have investigated this matter and I can see that our brand new all singing and all dancing phone system (installed this week) has been setup incorrectly. Users who press Option 5 for Customer Services are being directed to the wrong place. On realisation of this our IT Manager has immediately resolved it and performed a fresh test of the whole system.
We can completely understand why this would cause you frustration. We did perform a sequence of user tests earlier in the week and as far as we were aware it was working correctly however clearly it wasn't.
Please accept our sincere apologies for this Barbara. As I understand it you did finally manage to get through to Ray who assisted you with your query.
May we enquire as to whether you were satisfied with the advise that Ray gave you? Did he manage to help you resolve the issue that you were calling about? It would be great if we could find this out please.
Thanks once again. We really appreciate your feedback and for flagging the technical issue to us.
Kind regards,
Richard
0
Κοινοποίηση
RO
Rosalind
Επαληθευμένη από το Feefo
7 years ago
Τι είπε ο Rosalind για Avensure:
Excellent.
The presentation was informative and interesting. It was interactive with plenty of opportunity to ask questions and discuss specific issues. Really enjoyed it.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
7 years ago
Excellent customer services
Good employment law referencing
fasr and efficient service
0
Κοινοποίηση
FI
Fiona
Επαληθευμένη από το Feefo
London
7 years ago
Τι είπε ο Fiona για Avensure:
Employment Law service is Excellent; some areas need to improve support.
I have found the Employment Law service extremely useful, I contact my account manager on this line frequently and find the other members of this team extremely helpful.
However; I have had very...
Διαβάστε περισσότερα
Richard
Avensure
7 years ago
Hi Fiona,
Thank you for providing your review of Avensure's services. Firstly we are pleased to hear that our HR support advice line is extremely useful to you however it would appear that there are other areas of our service which have caused frustration to you. Please can you clarify if these issues are still outstanding and if so i will arrange for a member of the relevant team to contact you ASAP?
Kind regards,
Richard
FI
Fiona
7 years ago
Hi Richard,
Most of my query has now been resolved. The avensure team has been very helpful. However; I would still like more support with the Absence Management software. I would like to have a preview of the software and run through of how the system works as I have not been able to see it.
Thank you
Fiona
Richard
Avensure
7 years ago
Hi Fiona
Many thanks for your swift reply. I will email you separately with a link to our Absence Management web page which features a demo video plus key features and benefits. Furthermore I will arrange for someone to contact you directly to answer any questions that you may have regarding the system.
Τα ανεξάρτητα βραβεία μας αναγνωρίζουν τις κορυφαίες μάρκες για την υπηρεσία εξυπηρέτησης πελατών. Οι νικητές επιλέγονται με βάση τις βαθμολογίες που λαμβάνουν από τους πελάτες τους.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
