Horrible. I never received my order, and no one to date has answered any emails requesting tracking information. The order was paid for and I was sent an email saying the order was shipped, but my...
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Andi Healey
Art of Living Ltd
7 years ago
Hello Elizabeth
Oh dear, that's a little unfair.
You placed your order, on Friday 2nd August, for "click & collect" at our Reigate shop. You were emailed on Wednesday 7th August to let you know that it was ready for collection. The reason that your online account says that you have no orders is that you placed it as a guest (i.e. anonymously) and only registered your account on 20th August, almost 2 weeks after your order was completed.
The items remain in our Reigate shop, ready for collection at your convenience.
Thanks
Andi
Αξιόπιστος πελάτης
7 years ago
Trust me, it is no fun giving an unfavorable review or not receiving merchandise. I have emailed many times to no avail, and did email originally to say that I am in the US and cannot pick up the order. I am not sure where the selection of 'pick up in store' occurred, but it was unintentional. That email was the one time I got a response which indicated that my order had been 'dispatched by DPD', which I took to mean was being shipped. The reason I created an account was only to try to resolve the issue, again to no avail. I would of course like to resolve this and receive my order, and am happy to have this conversation via email, if I can get a response, and modify my review when appropriate. Please advise as to the best course of action.
Hello Debbie
It was unfortunate that you ordered the Viancin lid on the Monday after a very popular weekend promotion, hence the lack of stock. I am a little confused by the "not fully refunded" comment. You paid £12.79 (£15.99 minus 20% = £12.79) and that is what we refunded on 6th August. Does your account not reflect this?
Kind regards
Andi
The only thing that totally baffles me is the packing.
The box was huge, with layers of chunky bubble wrap for a wooden item.!
art of living has lots of interesting stock for cookery obsessives like...
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Andi Healey
Art of Living Ltd
7 years ago
Hi Tony
Thanks for your feedback.
The boxes we use can be configured to make 17 different sizes, unfortunately there is the odd item that we sell that none of these quite work for. The BBQ tongs being one of them. We do like your purchases to arrive in one piece, hence the chunky bubble wrap. Despite our precautions we have had cast iron cookware (very robust) broken in transit in the past! All our packing materials are recyclable.
Kind regards
Andi
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.