Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.

Πώς επαληθεύουμε τις κριτικές;

Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;

Η Feefo αποτρέπει τους χρήστες από την υποβολή ψεύτικων κριτικών, καθώς καλούμε μόνο εξακριβωμένους αγοραστές να υποβάλουν σχόλια.

Alton Towers Holidays Κριτικές | Κριτικές Εξυπηρέτησης Πελατών για {{merchantUrl}} | Feefo

Εμφάνιση όλων των 15,891 κριτικών

Trusted Customer

Επαληθευμένη από το Feefo

Nottingham

10 years ago

Τι είπε ο Trusted Customer για Alton Towers Holidays:

Efficient, helpful phone booking process

Knowledgable staff on phone; answered my questions with straightforward responses. Gave me options appropriate to my parties' needs.

Trusted Customer

Επαληθευμένη από το Feefo

Ashford

10 years ago

Τι είπε ο Trusted Customer για Alton Towers Holidays:

Accomading and helpful call operator

Very helpful and friendly operater called Dan. He was very accomodating and helped us as much as he could despite his manager. He gave us helpful suggestions and advice and we were happy to book...

Διαβάστε περισσότερα

Trusted Customer

Επαληθευμένη από το Feefo

South Ayrshire

10 years ago

Τι είπε ο Trusted Customer για Alton Towers Holidays:

Very efficient service

Trusted Customer

Επαληθευμένη από το Feefo

Sheffield

10 years ago

Τι είπε ο Trusted Customer για Alton Towers Holidays:

Excellent service and sorted straight away.

Staff member was really helpful and polite.

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

10 years ago

Quite easy to use

Trusted Customer

Επαληθευμένη από το Feefo

10 years ago

Τι είπε ο Trusted Customer για Alton Towers Holidays:

Great service!

So much easier than last year getting etickets!

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

10 years ago

Don't try to change the dates!!

Due to an emergency had to change the dates of my booking and choices were either pay £56 (roughly I think) to cancel or pay £187 (£47 more than original booking!!) to rebook before being refunded...

Διαβάστε περισσότερα

Customer Care

Alton Towers Holidays

10 years ago

Hi There,

thanks for getting in touch to let us know about your experience with amending your booking. I am very sorry to see that you you needed to amend your booking due to an emergency and that your expectations during this process was not met.

From looking into the details, you had originally booked this online. During the initial booking process, there is a cancelation waiver you can purchase for £7.95. We offer this so our guests have the option to cancel up to 36 hours before the arrival date, with no charge other than the cost of the waiver itself and any credit card surcharges.

I do apologise if this was not overly clear for you at the time of booking.

With regards to the additional charge of £47 for the new booking, This was down to the date you amended to being a little more than your original date.

I do hope that despite having to amend your booking, you and your family had a wonderful time at the Alton Towers Resort.

Warmest Regards,

Ben

Trusted Customer

Επαληθευμένη από το Feefo

Glasgow

10 years ago

Τι είπε ο Trusted Customer για Alton Towers Holidays:

Booking experience can be improved.

Site isn't particularly mobile friendly, also, drop down boxes would be much better than selecting boxes when customizing the booking. Also, I had to work quite hard to find the best deal available...

Διαβάστε περισσότερα

Customer Care

Alton Towers Holidays

10 years ago

Hi There,

Thanks for getting in touch to let us know about your recent booking experience.

I do apologise that you found the Alton Towers Holidays website a little difficult to use on a mobile device. Although we have a very dedicated web team that work hard to ensure all is working as smooth as possible, we understand that we are not perfect and are always looking for ways to improve our service. This would certainly be more of a challenge without our guests feedback, so I do thank you for taking the time to let us know about your concerns.

Warmest Regards,

Ben

Αξιόπιστος πελάτης

Επαληθευμένη από το Feefo

10 years ago

Easy to deal with

The young lady i spoke was pleasant, knowledgeable and helpful. She mad the booking experience easy and enjoyable. Yes I would use them again

Trusted Customer

Επαληθευμένη από το Feefo

Kent,Thanet

10 years ago

Τι είπε ο Trusted Customer για Alton Towers Holidays:

Exciting,helpful,magical!

I think her name was claire, but she was very enthusiastic and helpful! Made the booking process very easy and was very informative in regards to the different packages and hotels available.

Δεν έχετε λάβει πρόσκληση αξιολόγησης;

Γιατί να εμπιστεύεστε τις αξιολογήσεις της Feefo;

Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.

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Alton Towers Holidays Κριτικές

Πώς συλλέγονται οι αξιολογήσεις της Feefo;

Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Πώς επαληθεύουμε τις κριτικές;

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;