Allianz Assistance UK δεν είναι πλέον ενεργός πελάτης της Feefo
Εμφάνιση όλων των 1,259 κριτικών
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 years ago
Great experience
Very helpful customer service rep.
0
Κοινοποίηση
TC
Trusted Customer
Επαληθευμένη από το Feefo
9 years ago
Τι είπε ο Trusted Customer για Allianz Assistance UK:
good assistance on the phone. easy to buy on website after cancelling previ...
good assistance on the phone. easy to buy on website after cancelling previous policy.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 years ago
Allianz Global Assistance UK服务极好
方便快捷性价比高
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 years ago
Nothing special, but does the job
It was fine, the usual amount of form filling and an undifferentiated experience that was slightly more expensive than my current provider, but with higher cover levels.
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 years ago
Excellent service by Allianz Global Assistance UK
Splendid service, good product, good price.
0
Κοινοποίηση
TC
Trusted Customer
Επαληθευμένη από το Feefo
9 years ago
Τι είπε ο Trusted Customer για Allianz Assistance UK:
Excellent service by Allianz Global Assistance UK
Excellent
0
Κοινοποίηση
Αξιόπιστος πελάτης
Επαληθευμένη από το Feefo
9 years ago
Easy and quick
Painless as I needed open end cover while a relative was in hospital abroad and unable to fly.
Allianz was chosen as it as already linked to the flight and it needed sorting immediately.
0
Κοινοποίηση
TC
Trusted Customer
Επαληθευμένη από το Feefo
9 years ago
Τι είπε ο Trusted Customer για Allianz Assistance UK:
Never Again
Terrible service. Staff did not know the prices or details of policies. Having had trouble with paying on website I phoned to pay. They took money then I looked at my account the next day and Allianz...
Διαβάστε περισσότερα
Raymond
Allianz Assistance UK
9 years ago
Dear Emily,
Thank you for taking the time to leave your feedback.
We’re very sorry that you had a negative experience with us. At the time when you purchased your travel insurance, we did experience a technical problem with our website that has since been resolved – we’re sorry for the inconvenience this caused you.
I understand that a member of our travel team have recently contacted you? If you have any further questions, please do not hesitate to contact us.
0
Κοινοποίηση
TC
Trusted Customer
Επαληθευμένη από το Feefo
Thetford Norfolk
9 years ago
Τι είπε ο Trusted Customer για Allianz Assistance UK:
making renewals simpler
I had previously bought a year travel insurance as I go to the states regularly. I was needing to renew after 18th February 2017. I had left email on your website and your email address with slow...
Διαβάστε περισσότερα
0
Κοινοποίηση
TC
Trusted Customer
Επαληθευμένη από το Feefo
9 years ago
Τι είπε ο Trusted Customer για Allianz Assistance UK:
problem resolved
Con men....
charged my bank account twice .for one payment.
DO NOT TOUCH THIS COMPANY
Raymond
Allianz Assistance UK
9 years ago
Dear Mr. Best,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your negative experience with us.
Unfortunately, we had a technical problem on our website which meant that customers were restricted from viewing the final confirmation page. Those that refreshed the page and entered their payment details again meant that payment was taken in twice in error.
This error occurred on our website for only a few hours and we have since resolved this problem and have taken the appropriate steps to ensure it will not happen again.
We understand that the refund was undertaken by our customer service team, but should you have any questions, please feel free to contact us at your earliest convenience.
TC
Trusted Customer
9 years ago
dispute resolved, alas didnt reply to my original emails to let me know they had a problem their side, poor customer relations
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Thank you for taking the time to leave your feedback.
We’re very sorry that you had a negative experience with us. At the time when you purchased your travel insurance, we did experience a technical problem with our website that has since been resolved – we’re sorry for the inconvenience this caused you.
I understand that a member of our travel team have recently contacted you? If you have any further questions, please do not hesitate to contact us.