First recieved an automatic renewal letter, which was £500+. Did own quote and reduced premium to £350+. Rang the advisor and got this cheaper price, so what was the 1st rip off price all about??
Customer Relations Executive
Age Co Home Insurance
5 years ago
Hello
Thank you for taking time to leave your comments. I am sorry to learn that you are unhappy with the service you have received and apologise for any inconvenience this has caused you.
We do take all feedback very seriously and if you would like us to investigate this matter further, please contact us directly at Customer.Relations@ageco.co.uk or call us on 0800 055 6205.
Regards
Jayne
Αξιόπιστος πελάτης
5 years ago
As you are an organisation serving the aged community, I think sending out inflated renewals assuming older people will just allow their policy to renew is bad practice and should be exposed.
Customer Relations Executive
Age Co Home Insurance
5 years ago
Hello
Thank you for your reply. I am sorry you were unhappy with your renewal premium and we would welcome the opportunity to investigate this in more detail.
However, Feefo provides limited personal information and so we would be grateful if you could contact our Customer Relations team so that we can discuss this matter further and ensure you receive a response to the points you have raised. You can contact us by email at customer.relations@ageco.co.uk or call us on 0800 055 6205, lines are open 9am to 5pm Monday to Friday (excluding bank holidays).
Kind regards
Victoria
Κριτικές προϊόντων
Customer Relations Executive
Age Co Home Insurance
5 years ago
Hello
Thank you again for taking the time to leave us a review and once again I am sorry to learn of your concerns regarding your renewal premium. As per my previous reply we would be grateful if you could contact our Customer Relations team so that we can discuss your concerns in more detail.
Our email address is customer.relations@ageco.co.uk or you can call us on 0800 055 6205, lines are open 9am to 5pm Monday to Friday (excluding bank holidays).
Kind regards
Victoria
The lovely Dulce, working form home with a young child, was delightful to speak with. Knowledgeable about all of the insurance options and details, without being stodgy. We both hit it off and...
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Κριτικές προϊόντων
Ημερομηνία αγοράς: 29/06/2020
2
Κοινοποίηση
MF
Mr Thomas Fisher
Rugby Warwickshire
5 years ago
Τι είπε ο Mr Thomas Fisher για Age Co Home Insurance:
They where very helpful and polite explained all areas of the policies and offered advice on what parts were better suited to our needs did not rush but took time and effort to make sure we...
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Ημερομηνία αγοράς: 03/07/2020
0
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ML
Mr Michael Lancaster
Rotherham
5 years ago
Τι είπε ο Mr Michael Lancaster για Age Co Home Insurance:
Easy to complete forms on the Internet. I had an account but your system would not add my new purchase. I telephoned but the person I spoke with was unable to do any thing about this. I have now...
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Customer Relations Executive
Age Co Home Insurance
5 years ago
HelloThank you for contacting us and I am sorry to learn of the difficulties you have experienced and I apologise for the inconvenience this has caused you.We always welcome feedback from our customers and welcome the opportunity to review any issues. If we can be of any further assistance regarding this matter, please contact us directly at Customer.Relations@ageco.co.uk or call us in 0800 055 6205.
Kind RegardsJayne
Κριτικές προϊόντων
Ημερομηνία αγοράς: 04/07/2020
0
Κοινοποίηση
Αξιόπιστος πελάτης
5 years ago
Your Agent was very helpful and easy to understand. The process over the phone was straightforward and simple.
Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.
Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.
