Didn't advice about USA visas, which nearly caused a major problem
Viva Holidays
Viva Holidays
11 years ago
Thank you for bringing this issue to our attention.
We do value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide.
In light of this, all of the points you have raised have been recorded and if you wish to discuss the matter further please email us on support@viva-holidays.co.uk and one of our Customer Service Representative will be in touch with you.
Viva Holidays
Fabulous service. Anthony arranged everything based on our conversation making changes if requested and was there to help me when struggling with my online check in.
Service way beyond our expectations,Strike in Venice so flight was canceled.Before we were aware options were put in place for us to choose from. Hotel and flight re-booked within the hour. Strike...
Great in the booking process, very hepful and accomadating. Unfortnately once booked poor, slow to respond, changed the hotel after paying the full balance. Did offer refund however prices had risen...
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Viva Holidays
Viva Holidays
11 years ago
Thank you for bringing this issue to our attention.
We do value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide.
In light of this, all of the points you have raised have been recorded and we will try to better our service in the future.
Apart from above, we are glad to hear that you had a good time in New York.
Viva Holidays
The hotel was right in the centre of Barcelona and we had a lovely room. For breakfast, I would recommend going out to the cafes surrounding, as it was very limited. The links and transfers were very...
Rated poor as no airport transfers offered as part of the package (and we were not asked at the time of booking if we wanted to add this as an additional extra) which resulted in taxi fares in Cancun...
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Viva Holidays
Viva Holidays
12 years ago
Thank you for bringing this issue to our attention.
We do value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide.
In light of this, all of the points you have raised have been recorded and if you wish to discuss the matter further please email us on support@viva-holidays.co.uk and one of our Customer Service Representative will be in touch with you.
Viva Holidays
Viva Holidays
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