Ordered on the 18th still haven't received it, I paid for express delivery
Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review, and for taking my call.
I'm glad we were able to come to a resolution for you, still though we're very sorry that your express tracked order was not delivered in a timely manner. I hope we were able to go someway to making this up for you.
Thanks, and sorry again.
Vertrauenswürdiger Kunde
5 years ago
You did help me thank you, havent received new tracking yet, hopefully that will be sent soon so I can keep track and hopefully not have the issues again. Thank you
Dale
Vapoholic
5 years ago
Hi again,
Apologies you didn't get the tracking number. According to Royal Mail the package was delivered today at 10:47am. Again we're sorry for the wait. Please let me know if you have any further issues.
We hope you're enjoying your E Liquids!
Vertrauenswürdiger Kunde
5 years ago
After writing this review, the next day I got a call from Dale apologising, there were issues that shouldn't have happened he advised he would speak to customer service advisers that i had already spoken to that shouldve resolved it sooner, however as soon as Dale made that call he sorted my liquids to be resent that day and I received them this morning. Increased rating to 3 stars as there were issues that shouldn't have happened. 5 stars for Dale solving it like he did. Thank you
Still not received the order paid for express now nearly 10 days and no goods
Dale
Vapoholic
5 years ago
Hi there,
Thank you for taking my call. I'm glad we were able to come to a resolution for you. your replacement E Liquids have been sent out via express delivery and should be with you soon.
Again, we're very sorry for the inconvenience.
My order never arrived, paid for express tracked was still sent royal mail and have sent 5 emails regarding reshipment of my order to which had no response. I understand parcel going missing isn't...
Mehr Info
Dale
Vapoholic
5 years ago
Hi Laura,
Thank you for taking my call.
We're very sorry for the delay, I'm glad we were able to find a suitable resolution for you. Your replacements will be sent out via express delivery today and should be with you soon.
Again, we apologise for the inconvenience caused.
Dale
Vapoholic
5 years ago
Hi Again Laura,
I can see your replacement arrived on the 2nd.
Again we're sorry for the delay you experienced, I hope you're enjoying your E Liquid!
Great timely deliveries, great choice and the customer service is really excellent as well. I changed from my usual Vape liquid supplier as it was the same old, same old range. Vapoholic offered my a...
Order was dispatched on 05/01/21, was told to wait 10 working days as there are RM delays, I was happy to wait but it is now 22/01/21 and still no delivery!
I have been receiving other deliveries...
Mehr Info
Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review, and for taking my call earlier.
I'm glad we managed to come to a resolution for you, we're still very sorry for the inconvenience caused. Please let us know if you have any further issues and we'll be happy to help.
Vertrauenswürdiger Kunde
5 years ago
Spoke to someone from Vapoholic and my order was reprocessed and received the next day, appreciate Covid has affected many businesses.
Dale
Vapoholic
5 years ago
Hi again,
Thank you for updating your review, we really appreciate it. I'm glad we were able to find a suitable resolution for you. We hope you're enjoying your E Liquids!
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