Disappointed about flights!! not being told until the holiday was booked!!
Everything was ok!
Apart from, I did specify i wanted to go from birmingham to New York as part of a trip to San Francisco, Los angeles, Las Vegas and Memphis...
I was told I would have to fly from...
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Rebecca Askell
TravelPlanners
6 years ago
Thank you for your feedback, I am sorry to read that you are unhappy with some elements of your booked holiday. After looking at your booking, I can confirm that flights from Birmingham or staying in New York on your outward journey are possible, however these do incur additional costs, after speaking with the booking agent, I believe these options were given to you but you wanted to stay with the option that has been booked. If you would like to amend your booking, please do not hesitate to contact our Aftersales department on 0203 472 2113 or email tpadmin@travelplanners.co.uk and they will be more than happy to assist with other options. Kind Regards, Rebecca Jackson - Customer Services
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GJ
Gary Jenkins
Bridgend
6 years ago
Das sagte Gary Jenkins über TravelPlanners:
Have used Travelplanners several titles over the years, they give advise on aspects on our vacation.
Paula
TravelPlanners
6 years ago
Thank you for this five star review Gary! We are happy to hear you have used TravelPlanners to book several holidays and found our staff knowledgeable and insightful. We can't wait to help you book your next adventure! Thanks again, Paula
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Vertrauenswürdiger Kunde
6 years ago
Found a great price for when and where we wanted
Paula
TravelPlanners
6 years ago
Thank you for the 5 star review it is greatly appreciated! We are delighted to hear you found your dream holiday for a superb price using TravelPlanners. We look forward to helping you plan your next holiday! Thanks again, Paula
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MP
Michael Pinder
New York
6 years ago
Das sagte Michael Pinder über TravelPlanners:
Friendly helpful travel agency
Easy booking helpful staff and prompt delivery of travel documents
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Vertrauenswürdiger Kunde
6 years ago
service was 1st class always there to answer any questions
Paula
TravelPlanners
6 years ago
Thank you for the 5 star review it is hugely appreciated! We are happy to hear you found our service excellent and our staff could answer any questions for you. TravelPlanners look forward to helping you find your next adventure! Thanks again, Paula
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FR
Fraz
Glasgow
6 years ago
Das sagte Fraz über TravelPlanners:
Fast, efficient and exceptional customer service provided by Sarah 😊
Having always booked through a high street travel agent, I was slightly reluctant in going ahead with travel planners, however, Sarah has been magnificent from the moment we first spoke on the phone...
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Paula
TravelPlanners
6 years ago
Thank you for the 5 star review Firaz! We are delighted to hear you found our staff listened to what you wanted and went above and beyond to find you the best deal. We hope you have an amazing time in Orlando and Sarah can't wait to help you plan your next adventure! Thanks again, Paula
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Vertrauenswürdiger Kunde
6 years ago
Incredible Service
I spoke with Marvin, he was very pleasant and engaged me in polite conversation while he searched for me an incredible deal on my holiday to New York for this New Years. He got me fantastic flight...
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Paula
TravelPlanners
6 years ago
Thank you for the 5 star review! We are glad to hear you found an exceptional deal for your holiday and would use TravelPlanners to book future holidays. We are also happy to hear you found our staff friendly and accommodating. Marvin is looking forward to helping you plan your next holiday! Thanks again, Paula
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Vertrauenswürdiger Kunde
6 years ago
never stayed in such a bad hotel and paid 2700 for 5 nights in a 3 star hotel
Rebecca Askell
TravelPlanners
6 years ago
Thank you for your feedback, I am sorry to read of your disappointment. I have checked your booking and can see £2700 was the total cost of your holiday including flights, however I am sorry to learn you were disappointed with the hotel. I have passed your comments onto our Customer Relations department who will contact you directly.Kind Regards, Rebecca Jackson - Customer Services
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SL
Steven Lowe
6 years ago
Das sagte Steven Lowe über TravelPlanners:
Best Holiday assistance we’ve ever had
From the first phone call to our day of setting off for our adventure Jorden was absolutely fantastic. Her knowledge and explanations/assistance were second to none!
Paula
TravelPlanners
6 years ago
Thank you for the 5 star review Steven! We are glad to hear our service is the best you have ever experienced when booking a holiday and our staff were knowledgeable and accommodating. Jorden is looking forward to helping you plan your next adventure! Thanks again, Paula
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CW
Charles Wilkes
6 years ago
Das sagte Charles Wilkes über TravelPlanners:
Exceptional Service
Excellent customer services, especially Robert Comer, who went 'above and beyond' to ensure our holiday went tp plan. No easy task considering we complicated it by combining a cruise with an Orlando...
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Paula
TravelPlanners
6 years ago
Thank you for the 5 star review Charles! We are delighted to hear you found our customer service excellent and accommodating, and you found our staff could find you the best priced deal. We are also glad to hear your holiday ran smoothly and you would recommend TravelPlanners to others. Robert is looking forward to helping you plan your next holiday! Thanks again, Paula
TravelPlanners are experts in designing tailor made itineraries to the USA & Caribbean and specialise in multi centre trips, cruise and stay and luxury villa holidays.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
TravelPlanners are experts in designing tailor made itineraries to the USA & Caribbean and specialise in multi centre trips, cruise and stay and luxury villa holidays.
