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Ian Fraser and Suzanne Lawson

Von Feefo verifiziert

Newcastle upon Tyne

4 years ago

Das sagte Ian Fraser and Suzanne Lawson über Travelbag:

No loyalty to repeat customers

We have used Travel Bag for many many years spending a high amount of cash on luxury and far away holidays. However, we will never use them again after the terrible customer service support we...

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K Gibson

Von Feefo verifiziert

5 years ago

Das sagte K Gibson über Travelbag:

Great service from Morales!

Morales was fantastic, she answered any questions promptly, offered a great price and a really straight forward and simple booking experience. Would definitely contact her again for any future...

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Ruth

Travelbag

5 years ago

Hi Kelly, Thank you so much for this lovely review we really appreciate it. Morales is indeed fantastic she is a valued member of our team, we will make sure she sees this review. It's great to hear you will be back to Morales and Travelbag for your future holidays, we can't wait to hear from you again soon. Kind Regards The Travelbag Team

K Gibson

4 years ago

It started so well…. Absolutely disgusting service received from Travelbag when attempting to pay my holiday balance. MORALES WAS COMPLETELY DISHONEST with what was promised at the time of booking, her failure to manage our booking resulted in flights and a hotel being cancelled which we were not told about and when trying to blame BA didn’t work they tried to blame us for not paying on time! When escalating this to the manager Paul, despite his acknowledgement of Morales’ mistakes and dishonesty, there was no empathy in solving the issue. Awful customer service, no offer to fix the problem, or offer an equivalent booking. Not even an incentive to rebook seeing as we are now less than 4 weeks before our departure and prices are now sky high. Two very upset children who now do not have a holiday after looking forward to it for 11 months.. Waste of time, and completely unprofessional. Book and trust them at your own risk.

Mr Robert Bradley

Von Feefo verifiziert

4 years ago

Das sagte Mr Robert Bradley über Travelbag:

Had booked trip to Vegas told price 2hours later told it had gone up.

Booked a trip to Vegas 2hours later was contacted to say they made a mistake so had to pay more if I wanted to keep my original booking so I changed my seats from prem economy to just economy not...

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MRS Anita Taylor

Von Feefo verifiziert

4 years ago

Das sagte MRS Anita Taylor über Travelbag:

Cheryl Reid at the Chester office has assisted me with changes to my booking. She has been extremely helpful and a very pleasant person.

Ruth

Travelbag

4 years ago

Hi Anita Thank you for taking the time to post this 5 star review we really appreciate it. Its great to hear that you have found Cheryl helpful and pleasant , she's a valued member of our team we are very lucky to have her! We hope you are looking forward to your holiday and we look forward to hearing from you again soon. Kind Regards The Travelbag Team

Mr Gary Bennetta

Von Feefo verifiziert

4 years ago

Das sagte Mr Gary Bennetta über Travelbag:

i booked wrong dates, they chaned with no fuss

EXCELLENT CUSTOMER SERVICE.

Ruth

Travelbag

4 years ago

Hi Gary, Thanks for taking the time to write this 5 star review we really appreciate it. Its great to hear the problem was sorted swiftly for you and you found the customer service excellent. We hope you are now looking forward to the trip and we look forward to assisting you again in the future. Kind Regards The Travelbag Team

Mr LES HAYES

Von Feefo verifiziert

Blackpool

4 years ago

Das sagte Mr LES HAYES über Travelbag:

Excellent

Excellent service. Cheryl Reid is a Great Asset to your company. Very helpful and patient.

Eleanor

Travelbag

4 years ago

Hi Les, Thank you very much for your kind review and 5* rating. We're really pleased you had such a great experience when making your booking with Cheryl and that you thought the service you received was excellent. We also think Cheryl is fab and she is a much valued member of our team. We are lucky to have her here at Travelbag. We hope you are excited about your trip and we look forward to helping you again in the future, Kind regards The Travelbag Team

Vertrauenswürdiger Kunde

Von Feefo verifiziert

4 years ago

Quick efficient very pleasant easy what more could you want

Good service quick efficient just what you need when extremely busy person

Eleanor

Travelbag

4 years ago

Hi, Thank you very much for your great review and for making time to post it. We really appreciate it. It's great to hear that you found our service to be good, quick, efficient and your consultant very pleasant to deal with. We shall pass on your kind remarks to your consultant Matt and the rest of the team and we hope you are already looking forward to your trip. Kind regards The Travelbag Team

MRS CAROL DAVIES

Von Feefo verifiziert

4 years ago

Das sagte MRS CAROL DAVIES über Travelbag:

Excellent service!

Ceri

Travelbag

4 years ago

Hi Carol Thank you for taking the time to post your 5* review, it really does mean the world to us here at Travelbag. Its fantastic to read you have had excellent service and we hope you are looking forward to your forthcoming holiday? Kind Regards The Travelbag Team

Mrs Caroline Hunter

Von Feefo verifiziert

4 years ago

Das sagte Mrs Caroline Hunter über Travelbag:

Excellent customer service

Excellent as always, we always find Matt from the cheltenham branch extremely helpful and nothing is ever too much trouble

Eleanor

Travelbag

4 years ago

Hi Caroline, Thank you very much for your review and 5* rating. Thank you for booking with us again, we really appreciate your ongoing support. We're really pleased you've had such a great experience and that you thought the service you received from Matt was excellent and extremely helpful. We hope you're already looking forward to your lovely holiday, it looks fab! Kind regards The Travelbag Team

Mr Chiraag Patel

Von Feefo verifiziert

4 years ago

Das sagte Mr Chiraag Patel über Travelbag:

Fast, kind, personable and efficient

Ruth

Travelbag

4 years ago

Dear Mr Patel, Thank you for taking the time to write this review we really appreciate it. Its great to hear your experience was so positive and we hope you are looking forward to your holiday! Hope to hear from you again soon. Kind Regards The Travelbag Team

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