Although the initial contact was very good, followup was not all that great. This was probably due to Tia being off sick. however, her supervisor should have followed up on Tia's messages.
Customer Service
Cruise Megastore /Travel Megastore
8 years ago
We appreciate your feedback I will be sure to pass your comment to the Cruise Department.
Kaufdatum: 12/01/2018
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Trusted Customer
Baulkham Hills Sydney
8 years ago
Das sagte Trusted Customer über Cruise Megastore /Travel Megastore:
I personally feel that organising our cruise through Heather Shane was one of the most pleasing experiences I have had in dealing with organising a holiday. Heather was so professional and nothing...
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Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Excellent. We appreciate your feedback and thank you for your time. We look forward to booking your friends and family really soon.
Kaufdatum: 11/01/2018
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Trusted Customer
8 years ago
Das sagte Trusted Customer über Cruise Megastore /Travel Megastore:
Well the booking was fine but nothing special that any other agent would do.
However they kept hounding me with emails and pushing for more business in the future. For that reason I would not give...
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Customer Service
Cruise Megastore /Travel Megastore
8 years ago
We appreciate your feedback and thank you for your time.
Kaufdatum: 10/01/2018
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Trusted Customer
8 years ago
Das sagte Trusted Customer über Cruise Megastore /Travel Megastore:
Definitely will/have recommended. Megastores staff were extremely helpful and responsive to request and changes. Nothing was too difficult.
Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Great thank you for your feedback. We look forward to booking yourself, friends and family on your next holiday.
Kaufdatum: 23/01/2018
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Trusted Customer
brisbane
8 years ago
Das sagte Trusted Customer über Cruise Megastore /Travel Megastore:
The initial consultant was courteous and helpful. But when the confirmation papers arrived, I had been booked on a lower classification. Also, my calls to correct the error, no one called back. The...
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Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Thank you for your comments. I will be sure to pass your comments to Ben.
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Trusted Customer
8 years ago
The passengers have departed on their cruise, however, as first cruisers, the first consultant said he’d post out some Lanyards for them. Well. They waited, and waited, and I thought maybe it would come in the last week. Wrong, nothing arrived. Add to this, it looks like they didn,t get the OBC which was supposed to be included. Based on this,( Dispite the fact Ben handled my main complaint, ) I doubt I will use the agency again. I could have booked the cruise direct on line, and got the same price, and would have been assured it was going to get what I booked.
But thanks to Ben, at least he avoided a complete disaster.
Kaufdatum: 02/01/2018
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Trusted Customer
8 years ago
Das sagte Trusted Customer über Cruise Megastore /Travel Megastore:
Everything was quick and easy and made clear. For my first cruise I’m happy and looking forward to it.
Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Excellent. We look forward to booking your next holiday. Thank you for your feedback.
Kaufdatum: 09/01/2018
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Trusted Customer
8 years ago
Das sagte Trusted Customer über Cruise Megastore /Travel Megastore:
Very pleasantly persistant in going that extra mile
Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Thank you for your feedback we appreciate your time.
The first thing that impressed me was the prompt return call after my enquiry. Then the patience that was shown when booking for 10 people across the country. The only things to date that has grated...
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Customer Service
Cruise Megastore /Travel Megastore
8 years ago
Thank you for your comments I have contacted your Cruise Consultant who will be in touch to assist with all your queries.
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