Trafalgar Bewertung

We're delighted you travelled with us.

Thank you for travelling with Trafalgar and for taking the time to share your feedback. It is encouraging to read that you enjoyed your journey overall and found the Travel Director and Coach Driver to be excellent, with friendly and accommodating hotel staff contributing positively to your stay. We are sorry that you experienced delays with invoices and refunds, and we appreciate your patience. Your comments will be shared with the relevant team as we continue to review our processes. We also acknowledge your feedback regarding the size of the hotel rooms. While we are pleased that you enjoyed the breakfast and found the hotel staff welcoming, we understand that limited room space can affect your comfort. We appreciate your comments regarding the cost of transfers and understand your preference for these to be included within the overall tour price. Your feedback will be shared with the relevant teams for consideration. Thank you again for choosing Trafalgar and for taking the time to provide such constructive feedback.

Thank you for travelling with Trafalgar and for taking the time to share your feedback. It is encouraging to read that your Travel Director provided such a positive experience and that the local guides shared their knowledge and expertise throughout the journey. We are also pleased to read that you found the itinerary well planned and appreciated the balance of activities and free time. Providing a variety of experiences to suit different travel preferences is an important part of creating an enjoyable and rewarding journey. Thank you again for choosing Trafalgar. We look forward to welcoming you on another journey in the future.

Thank you for travelling with Trafalgar and for taking the time to share your feedback. It is encouraging to read that you enjoyed the itinerary and found the service to be of a high standard. We greatly appreciate your recommendation and are pleased that the journey met your expectations. Thank you again for choosing Trafalgar, and we look forward to welcoming you on another journey in the future.

Thank you for travelling with Trafalgar and for taking the time to share your feedback. It is encouraging to read that you had such a memorable journey and enjoyed discovering the beautiful destinations and their history. We are particularly pleased to read that your Travel Director took the time to ensure your dietary requirements were accommodated at each meal. Thoughtful attention to our guests’ individual needs is an important part of creating a comfortable and enjoyable travel experience. Thank you again for choosing Trafalgar. We look forward to welcoming you on another journey in the future.

Thank you for travelling with Trafalgar and for taking the time to share your detailed feedback. It is encouraging to read that you enjoyed the beautiful scenery and the highlights of each national park, despite the fast pace of the itinerary. We appreciate your comments regarding the number of comforts stops and your suggestion of including a brief photo opportunity at Horseshoe Bend. We also acknowledge your feedback about the Snake River Float. While we are pleased that you found the experience peaceful and scenic, we understand that the lack of seat backs made the extended duration uncomfortable. We are also sorry to read about the issues you experienced at the Grand Canyon Railway hotel, particularly the limited choice of main course options during the farewell dinner and the lack of hot water. We understand how disappointing these issues would have been, especially during your final evening. Your feedback will be shared with the relevant teams for consideration when reviewing the itinerary and accommodation arrangements. Thank you again for choosing Trafalgar and for helping us identify areas where the experience can be improved.

Thank you for being our guest.

Thank you for travelling with Trafalgar and for taking the time to share your feedback. It is encouraging to read that we helped make your journey through the Canadian Rockies as hassle free and enjoyable as possible. We are pleased that you felt the itinerary provided a good opportunity to experience and explore the region within the time available. It is particularly appreciated to read that you are considering joining us on more journeys in the future. Thank you again for choosing Trafalgar, and we look forward to welcoming you on another journey.

Thank you for taking the time to share your feedback with us. We are sorry to read that your experience did not meet your expectations and that several aspects of the tour left you feeling disappointed. We appreciate your recognition of the efforts made by the Travel Director and Coach Driver throughout the journey. We are pleased to read that you felt they did their best to support guests during the tour. At the same time, we are concerned to read that your approved special request was not accommodated as expected. We understand how disappointing this would have been, particularly when prior approval had been received. We also appreciate your comments regarding the support provided to a fellow guest with mobility challenges. We recognise the importance of ensuring all guests feel comfortable and considered throughout their journey. We are sorry to read about your experience in Braga and understand your concern after becoming separated from the group. We also note your feedback regarding the level of destination knowledge provided during the tour and appreciate you sharing your perspective. We regret that a number of the optional experiences did not meet your expectations. Your comments regarding the Golden Triangle excursion, the Fado Evening, the Lagos experience, and the included tasting have been noted. We also understand your concerns regarding the lunch at the stud ranch and the hygiene standards you observed. Guest wellbeing is extremely important to us, and we appreciate you bringing this matter to our attention. Your observations regarding the balance of value, quality and overall experience are important, and we will ensure that your feedback is shared with the relevant teams for review. Feedback such as yours helps us identify areas where improvements may be needed. Thank you again for taking the time to provide your honest feedback. While we regret that this tour did not deliver the experience you had hoped for, we appreciate the opportunity to read your comments and better understand your concerns.

Thank you for being our guest and travelling with Trafalgar.