Wie werden Feefo-Bewertungen gesammelt?

Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.

Wer kann eine Feefo-Bewertung abgeben?

Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.

Wie überprüfen wir Bewertungen?

Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.

Wie gehen wir mit gefälschten Bewertungen um?

Feefo verhindert gefälschte Bewertungen, da wir nur verifizierte Käufer einladen, eine Bewertung abzugeben.

The Works Bewertungen | Kundenservice-Bewertungen für {{merchantUrl}} | Feefo

FB

Francesca Butchart

Von Feefo verifiziert

GBR

10 months ago

Das sagte Francesca Butchart über The Works:

Terrible experience with ordering online

Absolutely terrible experience. Made a re-order after waiting a month of my first order, being messed about, then half the order sent out bit by bit, then multiples of what I had already received...

Mehr Info

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that not all of your items were delivered to you. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Vertrauenswürdiger Kunde

Von Feefo verifiziert

10 months ago

I still haven’t received my products!

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this order was delivered on the 9th of October. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Vertrauenswürdiger Kunde

Von Feefo verifiziert

10 months ago

Jigsaws

Delivered within a few days.

0

Vertrauenswürdiger Kunde

Von Feefo verifiziert

10 months ago

Poor service

My first order was lost so it was cancelled. I’ve then reordered and there’s been no updates or has it been delivered in the 7 days

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

JM

Julie Meechan

Von Feefo verifiziert

10 months ago

Das sagte Julie Meechan über The Works:

Fast and effective service

Easy to order Kept informed on delivery date Easy collection in store Friendly and helpful staff in Woodley branch

0

Vertrauenswürdiger Kunde

Von Feefo verifiziert

10 months ago

Failed to deliver

The item never arrived and I was only given a refund when I chased this with the company.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Vertrauenswürdiger Kunde

Von Feefo verifiziert

10 months ago

disappointed

never received my parcel but was told a refund was on its way,bit disappointed as I waited a month for delivery.

0

Vertrauenswürdiger Kunde

Von Feefo verifiziert

10 months ago

0

HM

Hilary Moore

Von Feefo verifiziert

10 months ago

Das sagte Hilary Moore über The Works:

No

Parcel just left on doorstep with no attempt to find out if anyone was at home. It could have been there for the entire weekend!

0

Vertrauenswürdiger Kunde

Von Feefo verifiziert

10 months ago

Easy to order

Easy to order. Items arrived when stated in great condition.

0