Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
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448
1,284
Bewertungen im vergangenen Jahr
Alle 269,282 Bewertungen anzeigen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
good
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Not delivered
Did not receive goods presumably parcel lost. It was for my granddaughter’s birthday and didn’t arrive so had to rush out and get something else. Not sure yet if refunded. I had ordered four weeks...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Very disappointing service
Having ordered 2 Advent book calendars and 2 kits I did expect to receive them in t in plenty of time before the beginning of December to give to my grandchildren. The Advent book calendars arrived...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that we could not fulfil all of our order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Over a month of waiting and still haven’t received my order
My order which I placed over a month ago still hasn’t arrived. You can’t get through to customer services, I was 55 in the queue. And so far I’ve had no response from my email. So the service I’ve...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Poor service!!
Ordered the product on Nov 16th & was told allow 15 working days for delivery!!
15 working days elapsed with no update so my wife rang up to find out what was going on!!
It was chased up by the...
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Donna Smith
The Works
8 months ago
Good afternoon.
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse. to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
very poor
i ordered waited 3 wks and cancelled as said it was gonna be another wk when i ordered it said 1 wk, why oh why move warehouses before xmas i did get a refund but i need my items
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that there was a delay with the despatch of your order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
It Works for me
Great products, good delivery times can’t fault The Works
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Books Ordered online.
Was a little disappointed with the order process this year ...a limited range of books available in the 3 for £7 offer this year. ? Compared to previous years .....the order placed to delivery time...
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Bad choice of delivery company
Two times I have tried to order products from the works and both times I was unable to have my order due to the works choice of using evri as a delivery company. It is because of this delivery...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Teilen
Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
0
Still waiting for my parcel 6 weeks!!
Donna Smith
The Works
8 months ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this is being returned undelivered, a full refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.