Inspiring and empowering customers to read, learn, create and play
Service
3.2
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1,284
Bewertungen im vergangenen Jahr
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Susan Horne
Von Feefo verifiziert
8 months ago
Das sagte Susan Horne über The Works:
Too long for delivery and too long in advising that item was out of stock!
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Ridiculous delays and terrible customer service
My order was delayed by almost a month. No warning that would be the case or apology for the delay. I asked them to cancel my order as I had no use for it after such a long delay but they completely...
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Very Poor Service
I placed an order mid-November for some advent calendars for my young children. The order was confirmed and the items were showing as in stock. After 12 days, I received an email to say that the...
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Item didnt turn up then got told the didnt do it
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Tou couldent make this up
We order books and pencils every year for gifts. This year however the delivery went haywire. We received an email saying that the order had been split in 2. The split orders did not add up to the...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that items were missing from your order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
Great range of books..stationery and crafting things
I love this shop great range of books at a great price....also lots of great stationery and crafting items and very friendly helpful staff
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
ORDER A NO SHOW
Did not receive my order, but have been refunded my order money. I know it is a manic time of year but i had no feedback on this order, I received an email to say my order was out for delivery, then...
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
I ordered my books for Christmas in mid November. They still haven't arrived. I have sent emails, with no response and contacted the shipping company who are no help. I was on the phone for 1 hour,...
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Donna Smith
The Works
8 months ago
Good afternoon
Thank you for your feedback.
I'm very sorry to hear that your order was damaged at the couriers.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
8 months ago
No point ordering online- more hassle
Some of my order was missing. It took a very long time to be delivered anyway. When I contacted customer services to find out why I had an item missing, they took over 10 working days to reply and...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with an item missing.
Our records show a customer service adviser has issued a refund
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.