Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
Bewertungen im vergangenen Jahr
Alle 269,282 Bewertungen anzeigen
JW
JW
Von Feefo verifiziert
10 months ago
Das sagte JW über The Works:
Parcel didn't arrive and customer service was poor.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch, emailing a Denial of receipt form which was signed and returned, this has been passed to the claims team
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Craft items
Very good
Order received quickly
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RK
RACHEL KAVANAGH
Von Feefo verifiziert
10 months ago
Das sagte RACHEL KAVANAGH über The Works:
The order I placed was cancelled and the order was not fulfilled
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 4GK2-VH47-VQZR-VWF4.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
I ordered something on the web site and after a week was told it was out of stock, and received a refund, so looked to see if the item was available in store, it said it was available in the Norwich...
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Out of stock items
All items ordered were out of stock. No alternatives given order was just cancelled
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 62KG-V7DD-C9SF-72FK
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Just what I needed
As I am at present somewhat housebound following a knee operation. I was desperate for new books to read. Delighted to find three on your website. Impressed by speed of delivery.
Many thanks.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
THE WORKS 2025 REVIEW
ALWAYS GENERALLY VERY GOOD. YOU RUN OUT OF STOCK QUICKLY THESE DAYS I JUST MANAGED TO GET THE CALENDER DIARIES BEFORE THEY SOLD OUT THANK GOODNESS I SUPPOSE YOU SELL ONLY SO MANY AND DO NOT STOCK SO...
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Made up with everything that the work do for you and the thing you buy are good l buy ever year thank you Mr A
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Watch what you order
I ordered 5 puzzles at a cost of £31, but only 2 were available, so I guess I won't won't get the free postage as I only got the 2 for £12 deal. I haven't seen a refund either on my bank account for...
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 months ago
Online nightmare/vanishing customer service
Purchasing online from The Works was nothing but a nightmare. Never had I ever had issues before but they failed their customers during their tike moving the distribution centre.
My order took over a...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received all of your order.
We are working hard on getting our processes rectified and our despatch times improved.
We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 3SRF-7HWT-3HNX-RLRW
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.