Thank you for your kind review!
We are pleased to hear that you received excellent service and brilliant communication throughout your application.
Thanks again for your feedback!
Kind regards, The Loans Engine
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
1 year ago
professional and helpful
Alice
The Loans Engine
1 year ago
Thank you for your great review!
It is good to hear that our team were professional and helpful throughout your application.
Thanks again for your feedback!
Best regards, The Loans Engine
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
1 year ago
High fees
Extortionate charges. The lender pays the broker and also the client pays the broker. Unfair fee structure or very high fee structure.
Eleanor
The Loans Engine
1 year ago
Thank you for sharing your feedback. We’re sorry to hear that you feel our fee structure is unfair. Transparency and fairness are key principles for us, and our fees are designed to reflect the expertise, time, and resources required to achieve the right outcomes for our clients. Given the complexity and effort involved in your specific case, we believe the fees were appropriate, though we regret that you feel otherwise.
Our research shows that our fees are competitive within the industry, and in some cases, even more favourable, which gives us confidence that they fairly represent the high-quality service we provide to our customers.
From the beginning, all details regarding fees were clearly communicated to you, both verbally and in the commission disclosure document you signed which detailed both broker fees we charge and the commission we would receive from the lender. However, we’re sorry if this has since led to any disappointment. Your satisfaction is extremely important to us, and we would be happy to discuss your concerns further to address them directly. A member of our team will be in touch to discuss this with you further.
Many thanks, The Loans Engine
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
1 year ago
Alice
The Loans Engine
1 year ago
Thank you for leaving a review!
We are glad you were pleased with our services.
Best regards, The Loans Engine
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CA
Christian Allen
Von Feefo verifiziert
1 year ago
Alice
The Loans Engine
1 year ago
Thank you for leaving a review!
We are glad you were pleased with our services.
Best regards, The Loans Engine
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MR
Michal Kazimierz Rysiak
Von Feefo verifiziert
Bletchley, Buckinghamshire
1 year ago
Das sagte Michal Kazimierz Rysiak über The Loans Engine:
Top up
Very smooth communication. Luke was amazing and very helpful person though
Alice
The Loans Engine
1 year ago
Thank you for this great review!
It's great to hear that you received really smooth communication from the team. We will make sure to pass on your feedback to Luke and the team!
Best regards, The Loans Engine
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
1 year ago
Amazing
Very quick and efficient
Alice
The Loans Engine
1 year ago
Thank you for this great review!
We're pleased to hear that you received very quick and efficient service. We will make sure to pass on your review to the team!
Kind regards, The Loans Engine
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CN
Charalambos Neocleous
Von Feefo verifiziert
1 year ago
Das sagte Charalambos Neocleous über The Loans Engine:
Very thorough, helpful and polite
Alice
The Loans Engine
1 year ago
Thank you for your great review!
It is good to hear that our team provided very thorough, helpful and polite service to you.
Thanks again for your feedback!
Best regards, The Loans Engine
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
1 year ago
Bridging Finance
The process was handled professionally throughout.
Support was provided at every stage by each case handler.
Excellent service
Alice
The Loans Engine
1 year ago
Thank you for this brilliant review!
It is great to hear that our team were professional throughout, providing excellent service and supporting you at every stage.
Thanks again for your kind feedback!
Best regards, The Loans Engine
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SH
Selina Holder
Von Feefo verifiziert
Cheltenham
1 year ago
Das sagte Selina Holder über The Loans Engine:
Great Company 5***
Brilliant service, Also happy to answer questions or give you a update. Mendip and Thisara were a great help.
Alice
The Loans Engine
1 year ago
Thank you for this fantastic review!
We're pleased to hear that you received brilliant service. We will make sure to pass on your review to the team!
Kind regards, The Loans Engine
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Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
