Tenon Tours creates personalized trips that connect you to the best of Europe.
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Bewertungen im vergangenen Jahr
Alle 761 Bewertungen anzeigen
DO
Donald
Von Feefo verifiziert
6 years ago
Das sagte Donald über Tenon Tours:
I didn’t purchase any trip on 9/22. Not sure why I was sent this survey.
Elizabeth
Tenon Tours
5 years ago
Hi Donald, sorry for any confusion! You received this feedback request after rescheduling a trip with Tenon Tours. If you have any questions, please contact us at travel@tenontours.com or reach out directly to your By-Your-Side Service team member.
DO
Donald
5 years ago
Thanks
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GR
Gregory
Von Feefo verifiziert
6 years ago
Das sagte Gregory über Tenon Tours:
They have been awesome through all this pandemic stuff. Courtney has answered all of our questions and made rescheduling as easy as possible.
Elizabeth
Tenon Tours
5 years ago
We're happy that you had a great experience with Courtney. We're sorry you had to reschedule, but are looking forward to hearing about your trip to Ireland!
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LY
Lynna
Von Feefo verifiziert
6 years ago
Das sagte Lynna über Tenon Tours:
Glad I chose Tenon.
Natasha answers all my questions, provides informative feedback, and is very patient with me. My trip has been rescheduled for May 2021 from July 2020. Glad I chose Tenon for my first international...
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Elizabeth
Tenon Tours
5 years ago
Thanks for your review, Linda! We are glad that you choose to work with us as well. We can't wait to hear about your first international trip to Ireland.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
6 years ago
Beware if you need to make a change
Service was ok before the pandemic and then it was difficult to talk to someone and figure out how to proceed with canceling or moving our trip.
Be aware that you can’t get a refund from them if you...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your review. We apologize for any delay in communication while adjusting your travel plans. Our team was working diligently to assist all our travelers, but we realize that this may have caused a slower response than normal and therefore, some confusion. Please know that our Cancel For Any Reason Waiver (CFAR) with the purchase of TripMate Travel Protection states that refunds will be issued as future travel credits.
Your satisfaction remains a high priority to us. If you have further concerns or questions, please feel free to email us at travel@tenontours.com or contact your By-Your-Side Service team member directly.
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RA
Ralph
Von Feefo verifiziert
Katy, TX
6 years ago
Das sagte Ralph über Tenon Tours:
Good communication and service. Act quicker on Covid-19 changes.
Overall it's been a very good experience. I was disappointed in the handling of Covid-19 related changes until Tenon made the call to delay.
Elizabeth
Tenon Tours
5 years ago
Hi Ralph, thank you for your feedback. We apologize for the delays in communication as our team was working with booked travelers in order of departure date. However, we're glad that you were happy overall with our service and look forward to having you travel with us soon.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
6 years ago
Great communication, and hassle free rescheduling. Excellent service so fa
I was able to reschedule my trip - and even add a person - with no trouble. Communication has been good, and continuous throughout the process. I am confident we will be well looked after when the...
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Elizabeth
Tenon Tours
5 years ago
Thank you for sharing your feedback with us! We are looking forward to your trip to England.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
6 years ago
Great Customer Service
This has been an extraordinary year, so it's hard to give an unbiased account of my experience with Tenon Tours. However, I will point out that we were misled on the trip insurance. We were under...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your feedback! We apologize for the communication delays while adjusting your travel plans -- we realize that we had a slower response than usual however we are working to streamline our process to eliminate this in the future.
We're sorry for any misleading communication regarding our travel insurance and understand your concern. We hope that you are excited for your upcoming trip to Ireland and look forward to hearing about it.
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CH
Chuck
Von Feefo verifiziert
6 years ago
Das sagte Chuck über Tenon Tours:
Tenon Tours promised to look into a refund for plane flights not used this summer and generated a refund to me for those flights in a timely fashion. Great work!
Elizabeth
Tenon Tours
5 years ago
We're happy to hear that you were satisfied with our customer service! Thank you for sharing and we hope to travel with you soon.
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JO
John
Von Feefo verifiziert
ARLINGTON HEIGHTS Illinois,
6 years ago
Das sagte John über Tenon Tours:
Janet and Natasha save our trip...!
Janet Dudley was our initial contact followed by Natasha Pereira after Janet suffered a death in her family. Both women were outstanding in dealing with a complex trip involving multiple people and...
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Elizabeth
Tenon Tours
5 years ago
Hi John, we really appreciate your feedback. I will be sure to pass this along to Janet and Natasha as well. Thank you for choosing to reschedule your trip to Ireland with us - we are looking forward to hearing all about it!
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KA
Kathleen
Von Feefo verifiziert
6 years ago
Das sagte Kathleen über Tenon Tours:
I haven't heard anything from them since I told them back in May that we wanted to rebook the trip. I would really like to know that they are working on it, have it set up, etc. - I have flights I...
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Elizabeth
Tenon Tours
6 years ago
Hi Kathleen,
Thank you for your review. We are sorry that you have been waiting for a response from our team regarding your upcoming trip. We have checked your booking records and see that your By-Your-Side Service℠ TEAM member reached out earlier this month to discuss your travel plans.
If you have further questions or concerns, please do not hesitate to reach your BYSS member directly. You may also contact us at travel@tenontours.com or 1.855.468.3666.
Unsere unabhängige Auszeichnung würdigt die besten Marken im Kundenservice. Die Gewinner werden auf der Grundlage der von ihren Kunden erhaltenen Bewertungen ermittelt.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
