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DL
D&B Ltd
Von Feefo verifiziert
Greenwich
4 years ago
Das sagte D&B Ltd über Shurgard Self-Storage UK:
Beware of 20+% price increase after 6 months
Beware when signing up with Shurgard that as soon as the 6 months statutory time during which they cannot increase your pricing is over, they will hike your monthly price by over 20%. I've just...
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An
Shurgard Self-Storage UK
4 years ago
Dear customer, we always try to provide our customers the best value for money and understand that a rent increase is never welcome. We invite you to your storage center to go through the different options and maybe move to a cheaper unit. Sure we will be able to find a solution together. Your Shurgard Team.
DL
D&B Ltd
4 years ago
Hi Shurgard Team, this sounds good in principle however please see below email I received from my local Shurgard branch in Greenwich which was rather definitive and totally unhelpful:
Hi,
We understand the inconvenience the rate increase may cause, however these are set by our head office and we have no control over it at our store. Currently our building capacity is 90% full so our current prices are much higher for units around the size you currently have, we would not be able to help with a solution at this time.
Thanks
Gregory
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
4 years ago
So good I’ve come back for seconds!
Used this storage facility twice now, both occasions professional and helpful team.
Modern, clean and well managed units.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
4 years ago
Good storage
+ Storage itself OK
- The car park is in an slope and the trolleys have no breaks, so they roll away from you when you load/onload
- The trolleys are one size, for me a little bit too small - could...
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
4 years ago
not even the feedback form is working...
Looks safe, but feels like from a horror movie when you go there in the evening. There are no lights in the storage unit itself, so if you want some privacy while looking for something in your boxes,...
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Sophie Klem
Shurgard Self-Storage UK
4 years ago
Hello, we are sorry to read that you feel the lighting in the building is inadequate. We've passed your concerns on to the Store Manager who will be looking into this in more detail. And we are sorry to read you did not receive all the information on pricing you needed. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers. The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us.
Vertrauenswürdiger Kunde
4 years ago
Hello Sophie, thanks for your input, yet you missed my point, yes - your units show prices per week and offers (thats marketing) You do not however display the important terms/conditions which everyone should see before they press PAY, to know what their are getting into. (notice period, how to give notice, payment terms, how is the rent calculated, late fees, when is it going to be charged etc.) I only receive the document after I paid. And even then, I have two figures, on confirmation email my monthly rent shows as : 352 on actual contract is set as: 293. Extra insurance is:20, so how do you come up with two unrelated numbers? And which are you gonna charge next month?? More importantly, how do I know? Its not clear. Moreover, your pricing is marketed per week, but on contract is counted as per month. Does it mean you charge me per month and then refund? How do I know? Again that is not transparency, nor clarity. Sending me to local manager is just extra hustle and time loss for me. It is probably easier to call your competitor and get all the info in one go. Feedback is for people to have the opportunity to know, what they should look out for. And its also helpful for you to know where you can improve. All the best.
Sophie Klem
Shurgard Self-Storage UK
4 years ago
Hello, thank you for taking the time to specify your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly to clarify.
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KC
Kerry Cutts
Von Feefo verifiziert
Romford
4 years ago
Das sagte Kerry Cutts über Shurgard Self-Storage UK:
Great reception staff and easy to deal with
Yes i would highly recommend this service
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NB
Nirmala Bilimoria
Von Feefo verifiziert
4 years ago
Das sagte Nirmala Bilimoria über Shurgard Self-Storage UK:
light in the units will be helpfull
An
Shurgard Self-Storage UK
4 years ago
Hello, we are sorry to read that you feel the lighting in the building is inadequate. We've passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience and thank you for sharing your comments.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
4 years ago
Superb as always
Big thank you to Matthew, Karen and team at Shurgard Wokinhgham. 5 star service all round!
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
4 years ago
Stress-saver!
Very friendly professional team and great storage unit. Saved a lot of stress during my move.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
4 years ago
Poor Customer service
I came to sign my contract in Shurguard Southwark, was given my access code and was told it will be activated on the day and that I will be able to access my unit from 6am.
What the staff did not...
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AC
Abigail Gaulter-Carter
Von Feefo verifiziert
4 years ago
Das sagte Abigail Gaulter-Carter über Shurgard Self-Storage UK:
Would use again!
Very good customer service from Brad. Easy to get hold of during office hours. Storage unit feels safe and secure.
Shurgard Self-Storage is one of the main providers of self storage solutions in the UK. We operate 30+ locations across London and the Thames Valley.
Shurgard is Europe's largest self storage operator with over 230 stores across 7 countries: France, the Netherlands, Sweden, the United Kingdom, Belgium, Germany and Denmark.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Shurgard Self-Storage is one of the main providers of self storage solutions in the UK. We operate 30+ locations across London and the Thames Valley.
Shurgard is Europe's largest self storage operator with over 230 stores across 7 countries: France, the Netherlands, Sweden, the United Kingdom, Belgium, Germany and Denmark.
