There was only one negative experience and I mention it in order that you can make further improvements. Our first exposure to the Riviera team was not the best. When we arrived at Charles De Gaulle ...
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Riviera Travel
Riviera Travel
1 month ago
Hello Stuart,
We are so pleased to hear you had such a wonderful experience with us, and thank you for your high rating. We appreciate you taking the time to share your feedback, and we are sorry to hear about the delay you experienced upon arrival at Charles De Gaulle Airport. We value your input as it helps us to continuously improve our services, and we will certainly take your comments on board.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
1 month ago
Hello Stuart,
We are so pleased to hear that you enjoyed the balance of excursions, scenery, relaxation, and food during your cruise. It sounds like you had a truly wonderful experience with us.
Kind regards,
Riviera Travel
Very attentive and helpful staff. Nothing too much trouble
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are delighted to hear that our staff were very attentive and helpful during your experience with us. We appreciate you taking the time to share your positive feedback.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
1 month ago
Hello,
We are delighted to hear that you found the food, drink, accommodation, and onboard services to be first-rate. It's also wonderful to know that our Cruise Director was so knowledgeable and helpful during your journey. We appreciate your feedback regarding the excursions and coach trips, and we will certainly take your comments on board.
Kind regards,
Riviera Travel
Kaufdatum: 20/08/2026
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
1 month ago
Excellent
Person at Manchester airport should be there earlier. Didn't arrive until we were at the boarding gate
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are so glad to hear you had an excellent experience with us. We appreciate you taking the time to share your feedback regarding the timing of our representative at Manchester Airport and will certainly take this on board.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
1 month ago
Hello,
We are so pleased to hear that you had such an excellent experience with our crew, food, and facilities on your Douro, Porto and Salamanca River Cruise for Solo Travellers. It's wonderful to know that the Salamanca trip, in particular, was a highlight for you, and that you enjoyed the guides and dancers. We appreciate your feedback regarding your arrival and the experience in Porto, and we will certainly take this on board as we continuously strive to enhance our guest experience.
Kind regards,
Riviera Travel
The service was very good and we were looked after very well
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are so pleased to hear that you found our service to be very good and that you felt well looked after. We truly appreciate you taking the time to share your experience with us.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
1 month ago
Hello,
We are so pleased to hear that you had a very enjoyable holiday and loved visiting three countries in one trip. It's wonderful to know that the trip was well organised and that you had a very good tour leader. We appreciate your feedback and will certainly take your suggestion for more of these types of tours into consideration.
Kind regards,
Riviera Travel
Kaufdatum: 20/08/2026
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VI
Vivien
Von Feefo verifiziert
1 month ago
Das sagte Vivien über Riviera Travel:
Lovely staff and very helpful
Riviera Travel
Riviera Travel
1 month ago
Hello Vivien,
We are so pleased to hear that you found our staff to be lovely and very helpful. It's wonderful to know that we were able to assist you.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
1 month ago
Hello Vivien,
We appreciate you taking the time to share your feedback on your recent Burgundy, the River Rhone & Provence Cruise. We're sorry to hear that certain aspects of your experience did not meet your expectations, particularly regarding the Rhone river and the dining options. It's good to know that you found the towns along the route interesting and that the river had sufficient water levels, despite the exceptional heat. We also note your comments about the food leaning towards vegan and vegetarian options, and your positive experience with the alternative restaurant. We understand your feedback regarding the clarity of the brochure concerning excursions and the evening entertainment. We are pleased that the cabin staff worked hard and provided excellent service.
Kind regards,
Riviera Travel
Kaufdatum: 19/08/2026
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Ann
Von Feefo verifiziert
ESP
1 month ago
Das sagte Ann über Riviera Travel:
The office in UK was very helpful with the booking and any queries I had.
Riviera Travel
Riviera Travel
1 month ago
Hello Ann,
We're so pleased to hear that our UK office was able to assist you effectively with your booking and any queries you had. It's wonderful to know you had a helpful experience.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
1 month ago
Hello Ann,
We are sorry to hear that the organisation of your last day in Vancouver did not meet your expectations and that you experienced some frustration with the changes to your hotel's board basis. We appreciate you sharing your feedback regarding the local representative and hope that your overall experience with the Signature Tour: Canada's Rocky Mountaineer & Alaska Cruise was enjoyable.
Kind regards,
Riviera Travel
The Riviera Travel Customer Service were very helpful and their communications were detailed and appropriate. They answered all questions knowledgeably.
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that our Customer Service team provided you with such a positive experience. It's wonderful to know that our communications were helpful and that your questions were answered thoroughly. We appreciate you taking the time to share your feedback.
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Riviera Travel
Riviera Travel
1 month ago
It’s wonderful to hear that you had such an exceptional holiday with us. We’re delighted that you enjoyed all aspects of your trip, from the well-planned excursions and delicious food to our friendly staff and beautiful ship. It sounds like you had a truly marvellous experience and met some lovely fellow travellers.
Very good professional service and attention to detail.
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback. We are delighted to hear that you found our service to be very good and that our attention to detail was appreciated.
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Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your experience of the Seine Paris and Normandy River Cruise. We're so pleased to hear you found the cruise itself very good and enjoyed the varied itinerary and interesting day trips. It's also wonderful to know that our staff were friendly and eager to make your week enjoyable. We appreciate you highlighting how well your dietary requirements were catered for, and we're glad our team remembered your needs and offered suitable options. We note your feedback regarding downtime and will certainly take this into consideration.
From our arrival at Verona Airport, everything was organised to perfection and we were always well informed about arrangements and the places we visited.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful review. We are delighted to hear that your experience from arrival at Verona Airport was organised to perfection and that you were well informed throughout your holiday.
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Riviera Travel
Riviera Travel
1 month ago
It’s wonderful to hear that you chose to return to Riva del Garda for your third holiday with us, and that you enjoyed staying at the Europa hotel once again. We are delighted that you had a first-class experience and appreciate you sharing your positive feedback.
Unsere unabhängige Auszeichnung würdigt die besten Marken im Kundenservice. Die Gewinner werden auf der Grundlage der von ihren Kunden erhaltenen Bewertungen ermittelt.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.