Hi Gillian,
Thanks for your recent comments.
Firstly, thank you for renewing with us for another year, we appreciate your loyalty. However, we are disappointed to learn that the renewal prices differs to what you were offered on email. Now that we are aware of the difference in prices, we will ensure this is thoroughly investigated and the process is improved for the following year.
A senior member of staff has since contacted you to apologise for the error and the refund has now been issued.
We are aware you are satisfied with the response.
Kind regards,
Lucy
