NextGen insurance offers a pretty attractive level of coverage at a very reasonable price. It’s great peace of mind to know I’m covered if my most valuable piece of tech goes missing or goes wrong.
1
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LH
Lynn Hughes
Von Feefo verifiziert
5 years ago
Das sagte Lynn Hughes über Cycler:
Would recommend
Very easy and straight forward
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
Quick and easy! The price is fair and the set up only took a short amount of time.
1
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
Great service ⭐️
Great customer service. Quick and easy insurance for my mobile phone at great price. I renewed due to phone upgrade. No admin or cancellation charge. Reimbursed immediately for previous insurance...
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
I haven’t had any problems yet and the sign up process was pretty easy.
1
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
Competitive pricing and easy to use service/website.
Competitive pricing and easy to use service/website. Very straight forward process in completing the application and would definitely recommend. Admittedly I haven't made a claim yet so I can't...
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AG
Andrew Gray
Von Feefo verifiziert
5 years ago
Das sagte Andrew Gray über Cycler:
New customer
So far easy to buy, not needed to claim yet, so we will see, also not sure on claim costs as gives a range, not 1 set price so read closley
Alan
Cycler
5 years ago
HI Andrew, thank you for your review and your feedback. We've written to you regarding your policy excess and we've taken your feedback and shared it with our development team to make the excess levels through the purchase journey much clearer - thank you for this feedback. Thanks, Team NextGen
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
Device
Excellent quick application felt at ease knowing my device is insured through a excellent service company
Alan
Cycler
5 years ago
Thank you so much for taking the time to leave us a review. We're here if you ever need any support. Thanks, Team NextGen
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WY
William Young
Von Feefo verifiziert
5 years ago
Das sagte William Young über Cycler:
Easy Peasy !!
Clear Concise and very easy to get my daughters iPhone Insured. You are clearly shown each policy and the costs per Year or Monthly. Have not had to make a claim (touch wood) but you know what kids...
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Alan
Cycler
5 years ago
Thank you for your review, William. Feedback is really important to us and helps us improve the products that we offer and the service that we provide. Please do contact us if you ever need any support and whilst we too hope that you don't need to make. claim, we're here for you at the touch of a button if you do. Thanks, Team NextGen
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
Bad customer's service
Alan
Cycler
5 years ago
Hi Jbril, thanks for your review and also for taking our call a moment ago. As discussed, we will provide your feedback on this review response so anyone reading understands why you've provided us with a 1 star review.
You incepted two insurance policies at Christmas, the second because you'd entered incorrect details on the 1st. You wrote to us to cancel the duplicate policy and we responded on Boxing Day morning (even though we were closed) to understand what had happened.
We then called you at 9;40am this morning (29th December) when our office re-opened, cancelled your policy and refunded the premium in full. You've advised that you left the 1 star review because of the time delay between Boxing Day and us cancelling your insurance this morning.
As we advised, we had a couple days over Christmas where we were closed (this was on our out of office e-mail reply, our website home page and contact us page) and that's why there was a delay.
As we shared with you, we felt that a 1 star review was not very fair considering we were closed for the Christmas period, we had responded on Boxing Day and we immediately called you when we re-opened to deal with the duplicate policy.
Thanks however for your review and for the time on the phone this morning. As a new customer we do hope you now understand how important customer service is to us. We hope to meet your service expectations moving forward. Team NextGen
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
