Hello,
We appreciate your feedback. I'm so sorry for the inconvenience caused by the stock issue that affected the delivery of the fabric to you! While such discrepancies are rare, we regret any inconvenience this may have caused.
Rest assured, we are continuously enhancing our processes to prevent such situations in the future. Your understanding in this matter is truly valued.
Regarding the fabric's availability on our website, it seems that we may not have had the required length in stock while processing your order, resulting in its omission from your package. We apologize for any confusion or disappointment this may have caused.
I can see that my colleague has already processed a refund for the affected item, and I hope this resolves the matter. If you have any further questions or concerns, please feel free to contact us.
Thank you for your understanding and ongoing support.
Best wishes,
Julie and the LoveCrafts Team
