The packaged came within the time frame. Sending back my faulty shorts was easy. But getting the full refund using the online form was difficult as it would not go through.
Michelle
Long Tall Sally
2 months ago
Thank you for sharing your feedback with us! We are glad to hear that your package arrived on time and that sending your shorts back was a smooth process.
However, I am very sorry to hear that you ran into difficulties with our online form when trying to request your refund. I completely understand how frustrating it is when a website doesn't work the way it should.
I wanted to reach out and reassure you that everything is fully sorted. Our team has processed your request, and your full refund was successfully issued on 11/06/2026
Depending on your bank, the funds should appear back in your account within 3 to 5 working days. Thank you so much for your patience with us, and we hope to provide a completely seamless experience next time!
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CS
Catharine Standing
Von Feefo verifiziert
GBR
2 months ago
Das sagte Catharine Standing über Long Tall Sally:
Lovely dress for the summer
Rapid delivery with no problems. Very easy to order and although I am keeping this dress I was able to order with the comfort of knowing that if it didn’t fit it would’ve been easy to return
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PS
Pauline Stevens
Von Feefo verifiziert
GBR
2 months ago
Das sagte Pauline Stevens über Long Tall Sally:
Pending
Happy with the fast delivery had to return a item that had been wrongly sized recently so I hope there won’t be a problem regarding a refund this will be first time using any service from them so...
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MB
Michele Broderick
Von Feefo verifiziert
USA
2 months ago
Das sagte Michele Broderick über Long Tall Sally:
Customer Service can be a bit slow on returns and credits.
These latest purchases went very well and there were no issues. I did have a bit of trouble getting a refund/credit for a dress I returned over a year ago but the credit code was not valid and I...
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SA
Sarah
Von Feefo verifiziert
GBR
2 months ago
Das sagte Sarah über Long Tall Sally:
Easy to order, fairly easy to return (although you have to drop it at a shop yourself to avoid charges!). Free size exchange would be a good idea as other stores offer, particularly as the sizing...
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
2 months ago
Very good
0
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LC
Linda Carr
Von Feefo verifiziert
GBR
2 months ago
Das sagte Linda Carr über Long Tall Sally:
Unsatisfied
See details in the product review. LTS has kept money from a voucher I had tried to put towards a purchase.
Izzy
Long Tall Sally
2 months ago
Thank you for your feedback. We're sorry to hear about your concerns regarding a voucher.
After reviewing this order, we can confirm that no voucher was applied to this particular purchase. However, if you believe there has been an issue with a voucher balance or redemption, please contact our Customer Service team with the relevant details and we will be happy to investigate this further for you.
Kind regards, Izzy
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
2 months ago
If you’re a tall girl these lots of lovely clothing great leg lengths
Always very happy with the quality of their products and services
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Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.