I appreciate LTS helping to locate the item and refund the lost item.
0
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
2 months ago
Not quality at all
There is hardly ever anything in stock and sizes and very bad quality materials and thin photos don't show anything well on any of your models
Timea
Long Tall Sally
2 months ago
Thank you for your feedback. We're sorry to hear you were disappointed with the product quality, stock availability, and product images. We appreciate your comments and will share them with the relevant teams as we continue to improve our products and online shopping experience.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
2 months ago
Bad customer service
I had some questions but couldn’t talk to anyone, and the chat that you have is a computer that could not answer my questions. I think we should be able to talk to a customer service representative...
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Timea
Long Tall Sally
2 months ago
Thank you for your feedback. We're sorry to hear our chatbot wasn't able to assist with your questions. We appreciate your comments and will share your feedback with the relevant team as we continue to improve our customer support experience. We have reached out to you directly to assist.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
2 months ago
Long!
I love that I can collect my order from a local shop for free. I just wish they stocked extra long trousers in store.
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OR
Olga Rotmann
Von Feefo verifiziert
DEU
2 months ago
Das sagte Olga Rotmann über Long Tall Sally:
Спасибо большое за быструю доставку и приятную коммуникацию.
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SI
Siriol
Von Feefo verifiziert
GBR
2 months ago
Das sagte Siriol über Long Tall Sally:
Not happy with customer service.
Not happy with customer service.
I bought a pair of shoes and they were way too big. Unable to simply exchange them for a smaller size, I had to return them and pay a re-stocking fee. I also paid...
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Timea
Long Tall Sally
2 months ago
Thanks for your feedback — we’re sorry to hear about the sizing issue and the frustration with return fees and voucher handling. We understand how disappointing this experience has been and will pass your comments on for review.
1
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
2 months ago
Beware of buying from this company.
I am still awaiting credit for this returned merchandise. I have an acknowledgement of receipt of the merchandise but so far no money has been returned to me.
Timea
Long Tall Sally
2 months ago
It would seem at the present time we are yet to receive your return parcel, We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account.
We kindly ask to allow up to 28 working days for returns to reach our warehouse and a refund to be processed. (Not including weekends or bank holidays)
You will be notified via email once a refund has been issued.
If it has passed this time frame please provide your tracking number and a list of the item/s returned
Thank you
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DJ
DJ
Von Feefo verifiziert
CAN
2 months ago
Das sagte DJ über Long Tall Sally:
Loooong time for refunds on returns
Not pumped with paying $27 in postage for a return. Also, I've been waiting over 3 weeks for a refund. Still not even notifed that it was refunded.
Timea
Long Tall Sally
2 months ago
It would seem at the present time we are yet to receive your return parcel, We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account.
We kindly ask to allow up to 28 working days for returns to reach our warehouse and a refund to be processed. (Not including weekends or bank holidays)
You will be notified via email once a refund has been issued.
If it has passed this time frame please provide your tracking number and a list of the item/s returned
Thank you
0
Teilen
CH
Christine
Von Feefo verifiziert
USA
2 months ago
Das sagte Christine über Long Tall Sally:
Nice weight for warmer weather and great prints
Received order quickly. Got what I ordered- didn’t have any interaction with customer service
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CD
Cynthia Demery
Von Feefo verifiziert
USA
2 months ago
Das sagte Cynthia Demery über Long Tall Sally:
The Fit For Tall Curve Girls
I’m 5’10 and curve and Long Tall Sally Clothes has never disappointed me!
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Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.