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Trusted Customer
Von Feefo verifiziert
10 years ago
Das sagte Trusted Customer über LEGOLAND Holidays:
Excellent customer service. All enquiries dealt with efficiently and professionally. Was lovely to talk to a human being who was so helpful and polite. Would definitely book with LEGOLAND holidays...
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Trusted Customer
Von Feefo verifiziert
10 years ago
Das sagte Trusted Customer über LEGOLAND Holidays:
Lovely Legoland
I made an error when booking online and didn't realise I had selected the wrong day until I read the booking confirmation! Customer Service was excellent when rectifying the mistake. My booking was...
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 years ago
Very good.
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Trusted Customer
Von Feefo verifiziert
10 years ago
Das sagte Trusted Customer über LEGOLAND Holidays:
so easy to do
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 years ago
good
The booking service was excellent
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 years ago
BOOKING A HOLIDAY
initially the website didn't work at all. It wasn't until I went onto a different computer (rather than an android tablet) that I could make it work. Not sure if this is a known problem?
Customer Care
LEGOLAND Holidays
10 years ago
Hi there,
Thanks for bringing this to our attention. Personally I'm not aware of their being an issue. But it's always great to receive feedback that helps us in our goal of improving our customer experience.
I will of course pass on your comments to our web team. If there are any issues, they will have it rectified as soon as possible.
We wish that you have a fantastic trip with Legoland Holidays and hope you can take away many great family memories with you.
Warm Regards,
Ben
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 years ago
Over the phone booking
The website for some reason does not allow to book a legoland holiday if you live at an overseas address so had to call the helpcentre. They were friendly, efficient and helpful.
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Trusted Customer
Von Feefo verifiziert
10 years ago
Das sagte Trusted Customer über LEGOLAND Holidays:
Unhappy and disappointed
I had a really unhappy experience whilst booking my break, I tried to book initially online but was experiences problems with the price advertised on screen and then the particular room I was being...
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Customer Care
LEGOLAND Holidays
10 years ago
Hi There,
Firstly we really do appreciate you taking the time to provide us with invaluable customer feedback.
From the start of 2016 Alton Breaks have undergone a restructure of in house systems along with of website. We had hoped to have everything ready and working perfectly but with all new things some teething issues can occur. Sadly we did experience some issues during the first few days of the new system.
Please do accept my sincere apologies that you where caught up in this change.
I would also like to say that it is not our intention to make you feel incompetent. I have addressed this with the individuals manager in order for them to be re trained so moving forward this does not happen again.
Once again please do accept our apologies for any inconvenience caused and I hope you and your family have a fantastic first trip to Legoland.
Don't forget to keep your eye out for the golden pop badge hidden in the park!
Warm Regards,
Ben
LEGOLAND® Holidays is the official short breaks provider for the LEGOLAND Windsor Resort; packages include Theme Park tickets, an overnight stay at the LEGOLAND Resort Hotel or family-friendly hotels close to the Park and your 2nd Day FREE.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
LEGOLAND® Holidays is the official short breaks provider for the LEGOLAND Windsor Resort; packages include Theme Park tickets, an overnight stay at the LEGOLAND Resort Hotel or family-friendly hotels close to the Park and your 2nd Day FREE.
