issues are still awaiting resolution. more promises made and reneged on utterly disappointing.
Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response. Eden Springs Customer Services Team 0800 804 8474
Produktbewertungen
Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response. Eden Springs Customer Services Team 0800 804 8474
The machine was installed and within ten minutes of the engineer leaving came up with a fault code saying the water was not heating. the engineer was called again and came back four days later. After...
Alle lesen
Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response. Eden Springs Customer Services Team 0800 804 8474
0
Teilen
TC
Trusted Customer
6 years ago
Kaufdatum: 19/11/2018
Das sagte Trusted Customer über Kafevend:
Not available
Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response.
We have three sites. Kafevend continually gets mixed up between the three. Appears to be a lack of communication between Customer Services, Sales & the Engineers. Invoices are a nightmare. Each...
Alle lesen
Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response.
EASY TO USE, QUICK DELIVERY, GOOD QUALITY PRODUCTS
0
Teilen
TC
Trusted Customer
6 years ago
Kaufdatum: 31/10/2018
Das sagte Trusted Customer über Kafevend:
Everyone was really friendly and were clued up on the machines
0
Teilen
TC
Trusted Customer
6 years ago
Kaufdatum: 18/10/2018
Das sagte Trusted Customer über Kafevend:
due to the ongoing issues with the machine we have been disappointed with the experience. hopefully after over 10 days without a machine the issue has now been resolved.
Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response.
Eden Springs Customer Services Team
0800 804 8474
Peter
Kafevend
6 years ago
I believe that this has now been resolved. Unfortunately the new Melitta XT4 machine had an intermittent issue with the milk side. We initially attended and had difficulty locating the actual issue, but we did ask for a more experienced engineer to attend. This duly happened and on arrival the machine was operating 100% correctly. We have since spoken with you and I understand that you were happy with the visit and commended the engineer……. BUT the machine failed again later in the day. Kevin Dixon, our assistant manager attended WITH the manufacturer and I understand that we have definitely resolved the issue… the issue was caused by a faulty milk pump, which had seized. The machine is 100% correctly operating and we are sorry for any inconvenience this has cause you.
Over 20 years’ experience providing industry leading drinks and snacks vending machines across the UK. We can provide a solution to meet your requirements. Over 12000 machines installed in businesses from SME’s to Multinationals
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Over 20 years’ experience providing industry leading drinks and snacks vending machines across the UK. We can provide a solution to meet your requirements. Over 12000 machines installed in businesses from SME’s to Multinationals
