The online policy purchase was easy and trouble free. Competitive pricing and appears to be great value. Our trip isn’t for a couple of months yet so can’t comment on claiming, but hoping we won’t...
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Kaufdatum: 27/02/2020
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
6 years ago
The staff online followed up after I asked for a quote. Once we decided to go with Insure and Go, it was very easy to do online - no problems so far.
I managed to speak with a charming lady member of your team today, and she said I could cancel a Policy and suggested I call another number to do so.
That is what I did but after waiting for a long...
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David
InsureandGo Aus
6 years ago
Hi Hugh,
I am really sorry to hear about your experience. I have arranged for an agent to contact you back as soon as possible. In the meantime, you can email info@insureandgo.com.au with your policy details and request a cancellation and refund.
Regards,
Anna
TC
Trusted Customer
6 years ago
Today I called again, got through straight away and spoke with another charming and helpful Team member who immediately resolved my problem.
So apart from communication problems yesterday, possibly due to a high number of enquiries re Coronavirus, I have nothing but praise for your company, Team and products.
Produktbewertungen
David
InsureandGo Aus
6 years ago
Thanks
TC
Trusted Customer
6 years ago
Excellent, friendly and professional service on the 'phone.
The staff were very polite and helpful, I have used you before, but never had to claim, so that is an unknown. Now I am meant to be traveling to France and, because of the Corona virus need to...
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Kaufdatum: 15/12/2019
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Trusted Customer
Von Feefo verifiziert
Byron Bay
6 years ago
Das sagte Trusted Customer über InsureandGo Aus:
Have previously bought a policy, fortunately did not have to claim on it. Efficient service, easy to navigate.
Produktbewertungen
Kaufdatum: 24/02/2020
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Trusted Customer
Von Feefo verifiziert
6 years ago
Das sagte Trusted Customer über InsureandGo Aus:
Called insurance go after I purchased my policy on line using a discount code , the person who I answered couldn’t help me as I ordered through a different company.
I was asking if they could send me...
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David
InsureandGo Aus
6 years ago
Hi Samuel,
I am sorry to hear about your experience. I am not sure how you purchased through a different company. If you could elaborate on your issue a bit more, I will look into it with the team.
Thanks,
Anna
TC
Trusted Customer
6 years ago
When I purchased the policy using Groupon 20 I received my discount, however when I rang insurance go to ask about sending me the policy booklet I was told the company is paperless and also I purchased through a different company, I am totally confused. Not everyone has excess to a printer at home to download the policy booklet.
Regards Samuel
David
InsureandGo Aus
6 years ago
Hi Samuel,
I will look into your policy details and get our customer service team to contact you as soon as possible.
Regards,
Anna
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