Helpful Holidays ist kein aktiver Feefo-Kunde mehr
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
13 years ago
Very easy to navigate site. Equally so when it came to making a booking.
Very easy to navigate site. Equally so when it came to making a booking.
Helpful Holidays
Helpful Holidays
13 years ago
Thank you very much.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
13 years ago
Website was excellent, very quick and efficient
Website was excellent, very quick and efficient
Helpful Holidays
Helpful Holidays
13 years ago
Many thanks indeed.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
13 years ago
Website is very user friendly, unlike some of the competition.
Telephone support staff have been extremely…
Website is very user friendly, unlike some of the competition.
Telephone support staff have been extremely helpful, courteous and efficient on every occasion I have spoken to them. Well done!!
Helpful Holidays
Helpful Holidays
13 years ago
Thank you very much. I am so glad to hear that. I hope you have a wonderful holiday.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
13 years ago
We provisionally booked on line - received a phone call - confirmed booking - made…
We provisionally booked on line - received a phone call - confirmed booking - made payment, As easy and simple as that.
Helpful Holidays
Helpful Holidays
13 years ago
Glad to hear it! Thank you very much.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
13 years ago
I haven't taken my holiday yet but I've always found HH to be very good. I…
I haven't taken my holiday yet but I've always found HH to be very good. I like the attention to detail which is frequently lacking with similar companies.
Helpful Holidays
Helpful Holidays
13 years ago
Very glad to hear it! I hope you have a wonderful stay.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
13 years ago
I have booked through Helpful Holidays on four occasions now. The first time was excellent: we…
I have booked through Helpful Holidays on four occasions now. The first time was excellent: we were looking for something for a family holiday and their recommendations were spot on and we have been...
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Helpful Holidays
Helpful Holidays
13 years ago
Thank you for your feedback. I am sorry to hear about the misalignment of the changeover days and that one of the apartments we recommended didn’t accept children. To try to avoid just such problems we publish changeover days for each property and whether they accept children and any other restrictions in our brochure descriptions and on our website. In most cases HH staff use their experience to pick up issues such as these and alert customers to the potential problems before bookings are confirmed. Creating the opportunity for us to do that is one of the reasons we don’t allow full online booking and payment. However, occasionally we don’t anticipate potential problems and I’m sorry to hear we didn’t on this occasion.
As you correctly surmised, owners ultimately determine the price charged for their property. Whilst we offer guidance to our homeowners, the amount charged to guests is ultimately the owners decision, it is , after all, their property. I’m sorry if you felt we were evasive about that fact but it is a point which is infrequently raised and I accept we might not have been quite as slick with the answer as you would liked.
Happily the local source is wrong about us never visiting. All except one of us have visited on numerous recent occasions and many of us have stayed in the apartments as holidaymakers.
I’m sorry to hear you don’t like the system for paying balances. The date due is printed on our booking confirmations and we also text a reminder a few days before balances become due. If customers forget we send a gentle reminder by post. There’s the opportunity when making a booking to ask us to take the balance automatically when it becomes due. Many customers find this the most convenient way to handle their balance payments.
Thank you once again for your feedback and despite your current and previous reservations about our service we very much hope you have a good stay and will change your mind about booking through us in the future.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
13 years ago
We appreciated not having to pay lots of extras; e.g. booking fee, excessive costs for…
We appreciated not having to pay lots of extras; e.g. booking fee, excessive costs for our dogs, fees for using credit cards, etc.
Helpful Holidays
Helpful Holidays
13 years ago
Thank you very much. Have a wonderful holiday.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
13 years ago
I have used Helpful Holidays several times over many years now. Their service and customer care…
I have used Helpful Holidays several times over many years now. Their service and customer care is fantastic. We drop in to the offices in Chagford and use the Wifi connection whenever we are in the...
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Helpful Holidays
Helpful Holidays
13 years ago
Thank you very much indeed - we look forward to welcoming you again later in the year.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
13 years ago
Good service
Good service
Helpful Holidays
Helpful Holidays
13 years ago
Many thanks.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
13 years ago
All done via email rather than in person - but service seems very efficient
All done via email rather than in person - but service seems very efficient
Helpful Holidays is based in the West Country, with 600 high quality, inspected, self-catering holiday homes across Devon, Cornwall, Somerset and Dorset. They range from coastal cottages to country houses and many accept pets.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Helpful Holidays is based in the West Country, with 600 high quality, inspected, self-catering holiday homes across Devon, Cornwall, Somerset and Dorset. They range from coastal cottages to country houses and many accept pets.
