pretty bad service! I send e mail but didnot get any reply. I have to call their service number to check it.
Mavyreen
Globehunters
9 years ago
Hi Shi,
Thanks for getting in touch.
Sometimes, our emails to you might be delivered straight to your Junk Mail or SPAM folder. Can you please check there just in case?
I can see on our records that we have sent you your documents at 15:03 this afternoon. Our agent also tried to get in touch with you earlier in response to your email.
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TC
Trusted Customer
9 years ago
Das sagte Trusted Customer über Globehunters:
Conflicting information from globehunters and airline
Unfortunately I have been advised by my doctor not to travel to a Zika zone. Having spoken to the airline directly they had no issues with providing a refund based on a doctors note and CDC guidance....
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Mavyreen
Globehunters
9 years ago
Hi Mr Cruickshank,
We are sorry to hear you had an unsatisfactory experience and we regret any inconveniences this issue might have brought to you. This is certainly not the level of customer service and user experience that we expect for our clients.
According to our records, we have successfully issued a full refund for your flight.
have investigated your complaint and found that the agent who advised you had the correct information at that time - he had the correct guidelines as per the Airlines instructions with regards to refunds and exceptional cases.
Again, we apologise for the inconvenience caused.
Kind regards, Your Globehunters Team
TC
Trusted Customer
9 years ago
After further discussions this issue was resolved satisfactory and agreement was made between the airline and Globehunters
Mavyreen
Globehunters
9 years ago
Hi,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Kind regards,
Your Globehunters Team
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Vertrauenswürdiger Kunde
9 years ago
Only thing I can say without a second though, excellent service thank you
Mavyreen
Globehunters
9 years ago
Hi ,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Kind regards,
Your Globehunters Team
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Vertrauenswürdiger Kunde
9 years ago
Good experience
No problems, received e ticket within 24 hours.
Mavyreen
Globehunters
9 years ago
Hi,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Kind regards,
Your Globehunters Team
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TC
Trusted Customer
9 years ago
Das sagte Trusted Customer über Globehunters:
quick and easy
Mavyreen
Globehunters
9 years ago
Hi,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Kind regards,
Your Globehunters Team
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Vertrauenswürdiger Kunde
9 years ago
Easy
Mavyreen
Globehunters
9 years ago
Hi ,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Kind regards,
Your Globehunters Team
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TC
Trusted Customer
9 years ago
Das sagte Trusted Customer über Globehunters:
Not happy!!
I have spoken to virgin who tell me they have no trace of our booking. I am currently on holiday but I can assure you I will be chasing this in my return
Mavyreen
Globehunters
9 years ago
Hi Mr Currie,
Thank you very much for your feedback.
However, we are confused as our systems indicate that we have sent you your documents and e-tickets within 24 hours of your booking.
Can you please contact us as at customerservices@globehunters.com soon as possible to clarify?
Thanks,
Globehunters
Mavyreen
Globehunters
9 years ago
PS: We've also confirmed with Virgin and your tickets are live and your booking is valid. Please contact us if you need further clarifications.
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Trusted Customer
9 years ago
Das sagte Trusted Customer über Globehunters:
Flight not until February 18, So far so good.
Very easy on line booking
Mavyreen
Globehunters
9 years ago
Hi,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Kind regards,
Your Globehunters Team
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Vertrauenswürdiger Kunde
9 years ago
clearer communication about when tickets will actually be reserved
I felt like there was minimal communication between myself and Globehunters until I started calling and asking questions. Otherwise things went smoothly. Perhaps giving a more definite date for how...
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Trusted Customer
dudley
9 years ago
Das sagte Trusted Customer über Globehunters:
we will buy with them again
Mavyreen
Globehunters
9 years ago
Hi,
Thank you very much for leaving us a brilliant review!
It means a lot for us to know that you really appreciated our services and we have sent your compliments to our staff as well.
We kindly ask for minute of your time to vote for Globehunters in this year's British Travel Awards. By voting, not only do you help shape the travel industry but also potentially win some amazing holiday prizes! Please vote using this link here: https://britishtravelawards.com/btaform.php?nomLink=115
Thank you very much again for choosing Globehunters for your flight needs.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Thanks for getting in touch.
Sometimes, our emails to you might be delivered straight to your Junk Mail or SPAM folder. Can you please check there just in case?