The flowers were ordered in good time and unfortunately - similar to last year - I was informed 30 mns. before closing time that the flowers could not be delivered on the day for which they were...
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Flowers Direct
Flowers Direct
14 years ago
I am sorry to learn that your order was delayed. It seems that we were unable to find a florist in the delivery area that had the correct stock. We contacted you at the soonest availability, and I can only apologise that this was later in the day than expected. Your order was then arranged for delivery with complimentary chocolates by means of apology for the delay. Please accept our apologies for any embarrassment caused.
Good in the past until this latest delivery issue.
Flowers Direct
Flowers Direct
14 years ago
Having looked at your order, it seems that we were unable to locate a florist able to deliver your order on the date requested. You should have received a call/email with regards to this, and so as this was not the case, I sincerely apologise. I can confirm that delivery was arranged for the soonest available date with complimentary chocolates by means of apology for the delay.
The flowers didn't arrive on the day specified. They were an Easter gift and missed the day. Flowers direct answered that it was on the web site that they couldn't guarantee delivery dates but I...
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Flowers Direct
Flowers Direct
14 years ago
We are sorry that you were not aware of the delivery method of your chosen gift. Please be assured that it does state the details of Postal deliveries within our Terms and Conditions. For future reference, please be aware that Courier and Florist items can be delivered on specified dates, as opposed to Postal items having a 2 working day delivery.
It took several phone calls from myself to resolve an issue with them even after several emails and 2 calls to customer service.
Flowers Direct
Flowers Direct
14 years ago
I am sorry to learn of the issues with your order and lack of communication received. It seems that the florist left your order by the doorstep and it subsequently went missing. A full refund was processed and a complimentary bouquet was offered, and it is still available for when you would like it sent.
Produktbewertungen
Kaufdatum: 14/04/2011
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
15 years ago
They had a problem with delivery and they fixed it to my satisfaction.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
