I made a mistake when ordering and the customer service agent that replied was very helpful. Jenny explained everything and helped me fix my subscription.
Jenny
OvuSense
5 years ago
Thank you for taking the time to leave such lovely feedback! I'm very happy you are pleased with the service you received and that we were able to resolve your issue! Please reach out anytime, we're always happy to help! -Jenny, Customer Relations Assistant
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
Each time I’ve needed to reach OvuSense support I’ve received timely and courteous follow up - it’s refreshing to have a helpful team!
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GF
Gemma Flintoff
Von Feefo verifiziert
5 years ago
Das sagte Gemma Flintoff über OvuSense:
Fabulous service
Amazing customer service. They are friendly and prompt and put my mind at ease. They passed my query onto their technical team and I had a response the same day! Can’t fault them.
Kate
OvuSense
5 years ago
Hi Gemma, Thank you for taking the time to leave some wonderful feedback!
Both the Customer Support and Technical Team aim to provide the highest standard of support, to ensure that all queries are answered and resolved as efficiently as possible.
I am so pleased to hear that not only did we address your query but also helped put your mind at ease. Here at OvuSense, we want our Users to feel part of the OvuSense community and hope that comes across in our responses.
Rest assured that I will pass on your kind comments to the whole Support team and we look forward to assisting you again soon.
Kate S, Customer Support Advisor
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
Absolutely amazing!!!
So helpful, timely, patient, couldn’t have been better!!!!
Kate
OvuSense
5 years ago
Thank you so much for your kind comments!
I am so pleased that I was able to be of some help and answer your query in a timely manner. It is always lovely to hear when a User has had a positive experience.
We look forward to chatting with you again soon.
Kate S, Customer Support Advisor
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
Amazing, friendly, helpful
Excellent service. Very helpful and always polite
Kate
OvuSense
5 years ago
Thank you for taking the time to leave a review, we always valuable our customers feedback.
We aim to provide the highest standard of Customer Support, so to receive such lovely comments, really makes our day!
On behalf of the whole Support Team, we will look forward to hearing from you again soon.
Kate S, Customer Support Advisor
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
Helpful and kind
Very helpful and kind. Fast response and communication time. I appreciate your customer service.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
I felt heard and like they worked hard to help me find a solution. However, I really wish there was customer support via phone. It was difficult for me to articulate what I needed in an email. Thanks.
Jenny
OvuSense
5 years ago
Thank you for taking the time to leave valuable feedback! I'm happy to hear that you felt heard and that we worked hard to resolve your issue. We really do care about our Users and strive to help in any way we can! I'm sorry that we do not offer telephone support at this time. There are many reasons for this, but I do understand it can be inconvenient at times. Please don't hesitate to contact us again if ever we can be of assistance again.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
Amazing!
Very quick response and very thorough!
Kate
OvuSense
5 years ago
Thank you for leaving such a lovely review!
I am so glad that we were able to assist you in a timely manner and ensure that you had all the information you needed.Rest assured that I will pass on your kind comments to the whole Customer Support Team. We look forward to hearing from you again soon.
Kate S, Customer Support Advisor
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GM
Gina Mills
Von Feefo verifiziert
Kent
5 years ago
Das sagte Gina Mills über OvuSense:
Brilliant!! First class! They always get back to you really quickly and are always so polite and really helpful! They deserve an award for their customer service!
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LS
Lady Schoop
Von Feefo verifiziert
Zurich Switzerland
5 years ago
Das sagte Lady Schoop über OvuSense:
Excellent customer support, one of the best
Super happy and delighted to advocate this product. Their after sales support is one of the best I have ever had. The team is always very helpful, patient and friendly. Their reply to questions super...
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
