bought the insurance on app, and paid, but it was not registered, no email with any reference number, and it took a while to get the customer service officer to check on it.
Your Tiq Team
Etiqa
5 years ago
Dear Customer, we sincerely apologise for the bad experience. This is invaluable feedback that can help us to improve further and we’ll share it with the wider team to do better.
If you need further assistance, please do not hesitate to reach out to us at customer.service@etiqa.com.sg. You may also call +65 6887 8777 during Monday to Friday (excluding public holidays) between 8:45am to 5:30pm if you have any queries Cheers!
Easy to complete transaction online, fuss-free and efficient follow up. What I didnt;t like was their pop up ads interrupting my days in subsequent days - but that made me turn on block pop ups Maybe...
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Your Tiq Team
Etiqa
5 years ago
Dear Customer, thank you for your valuable feedback and kind words! Making insurance as easy, clear and honest as possible is what Tiq is all about. We will continue to strive harder with customer experience as our key priority. We note your bad experience with pop ups and will look into improving this.
Please do not hesitate to reach out to us at customer.service@etiqa.com.sg. You may also call +65 6887 8777 during Monday to Friday (excluding public holidays) between 8:45am to 5:30pm if you have any queries. Cheers!
Produktbewertungen
Kaufdatum: 11/11/2020
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
The website is easy to use, products are well explained and the purchase process is simple and straightforward. Overall, it was a good experience and it gives me confidence to purchase direct from...
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Your Tiq Team
Etiqa
5 years ago
Dear Customer, thank you for your feedback! We feel the warmth of your kind words, and we will continue to strive harder to provide convenient protection and insurance savings plans to fulfil the needs of our customers like you. Cheers!
Produktbewertungen
Kaufdatum: 02/10/2020
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FS
Fong Woon Siew
Von Feefo verifiziert
5 years ago
Das sagte Fong Woon Siew über Etiqa:
Your representative failed to post me the policy despite reminder.
Your Tiq Team
Etiqa
5 years ago
Dear Customer, thank you for sharing your experience with us. We sincerely apologise for the bad experience. I believe our colleague have reached out to assist you on this thoroughly. We really appreciate your willingness and time taken to communicate, and will do our best to improve in all aspects. Please do not hesitate to reach out to us at customer.service@etiqa.com.sg. You may also call +65 6887 8777 during Monday to Friday (excluding public holidays) between 8:45am to 5:30pm if you have any other queries.
Price is reasonable and website easy to understand especially for someone like me who is not so clever to use online service
Your Tiq Team
Etiqa
5 years ago
Dear Kok Wai, thank you for your feedback! We feel the warmth of your kind words, and we will continue to strive harder to provide convenient protection and insurance savings plans to fulfil the needs of our customers like you. Cheers!
Very quick and effective in assisting and solving my problem.Great job In proactively telling me the steps needed on my end. Hassle free and good customer service experience.
Your Tiq Team
Etiqa
5 years ago
Dear Srivatsan, thank you for your feedback! We feel the warmth of your kind words. Making insurance as easy, clear and honest as possible is what Tiq is all about. We will continue to strive harder with customer experience as our key priority. Cheers!
Fast and easy transaction. No problem dealing with Etiqa its recommended by my friend. And do the same i recommended to other of my friend. And they said its easy. No ting tong matter very straight...
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Your Tiq Team
Etiqa
5 years ago
Dear Customer, thank you for your feedback! We feel the warmth of your kind words, and we will continue to strive harder to provide convenient protection and insurance savings plans to fulfil the needs of our customers like you. Cheers!
Produktbewertungen
Kaufdatum: 03/11/2020
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
5 years ago
Contact Number that have someone answer strait directly.
Your Tiq Team
Etiqa
5 years ago
Dear customer, thank you for your review. We regret your negative experience. Our staff will get in touch with you shortly on this matter. We appreciate your feedback and look forward to serving you better going forward.
the live service agents provides best in class services....efficient, knowledgeable, and friendly. Always able to close the deals.
Your Tiq Team
Etiqa
5 years ago
Dear Customer, thank you for your valuable feedback and kind words to our service agents! Making insurance as easy, clear and honest as possible is what Tiq is all about. We will continue to strive harder with customer experience as our key priority. Cheers!
I have not received my reward for my policy no: BA021784. Could you please kindly check and let me know. Thanks & appreciate it. :)
Your Tiq Team
Etiqa
5 years ago
Hi Nitya, thank you for your review. Our staff will get in touch with you shortly in hopes of resolving the issue to the best of our ability. We appreciate your feedback and look forward to serving you better going forward.
Unsere unabhängige Auszeichnung würdigt die besten Marken im Kundenservice. Die Gewinner werden auf der Grundlage der von ihren Kunden erhaltenen Bewertungen ermittelt.
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
