Emperor Divers Bewertung

Firstly thanks for taking the time to review our dive centre her in Marsa Alam and I am of course disappointed to hear that you didn’t have a great time with diving with us.  I hope you will be happy to let me respond on some of the points.  It is usual in the Red Sea for you to be in a larger group of divers than in some destinations, as our conditions are usually excellent with good visibility, no swell or currents etc on the inland sites. Our Dive Guides are able to take 12 divers per guide - that is the requirement by the Red Sea Authorities, although we are regularly under that number and we of course take diver experience into account along with other factors when making the group sizes. You were put in with a group of divers who were very experienced and relaxed, and we knew could follow the guide a lot looser than you guys, which is why Lisa positioned herself so close to you during the dives.  We ask everyone to try the equipment we rent to them as we are giving it to them - how to check for proper fit of a diving mask is explained in the Open Water course. We also carry spares of most key equipment onboard in case of any issues, and I believe Lisa did help swap masks with you after the first dive. Regarding the BCD, I believe it was a hole in the pocket which was identified, not in the bladder or inflation system for example. Agreed this should have been spotted and taken out of service for repair or replacement, but it was not a safety feature that was affected, just cosmetic. I was concerned when you mention that you missed dives because of the equipment, which does not make sense according to the reasons above, however Lisa tells me both of you had problems with your ears and there were some understandable nerves having not dived recently, so the first dive was curtailed quite quickly but the second dive was completed, not least as the guide jumped with you both first before the group to help you with a relaxed and leisurely descent. The advice to your partner to join an instructor conducting an Open Water Course the following day so she could refresh some of her skills before starting her Advanced Open Water was made in agreement with you.  You continued with your Advanced Open water and both of you made an extra day of diving on one of our special trips the following day, so I don’t see which dives were lost. Of course if you were concerned that you were being charged for something that was unreasonable, I would have been happy to talk to you about it in resort. I would suggest next time you are booking diving to ask specifically for a refresher or at least a private guide for your first day if you are concerned about being in a medium or large size group, especially if it has been quite a few months again since your last dive. Of course we cater for both of these things, and I’d welcome further discussion with you to see if we can find a way to get you back diving with us soon.My best regards,Tracy, Dive Centre Manager.