EconomyBookings.com Bewertung

On behalf of Economybookings, I would like to extend my apologies for the inconvenience that you have experienced. To clarify misleading with your rental first of all we would like to remind you that booking has been processed by you independently and that during making booking you choose additional option from Booking Group such as Full Excess Protection which was not mandatory. In terms and conditions was clearly stated that this option does not spreads on Rental Companies terms and does not abolish insurances and sequrity deposit from supplier. However, please send us your query on email support@bookinggroup.com and we will investigate your query with rental company Sicxt and request documents concern your booking (invoice and signed rental agreement). The incorrect charge ( if it will be confirmed) we will issue a refund of your credit card. Best Regards, Booking Group Team

Thank You for your feedback. We certainly do understand Your frustration, but and we take our customer care very seriously we would like to apologize for the inconvenience. In terms and conditions was clearly stated point concern additional extras and options. That all additional extras and options are not included to the car price and they are taxable. We have checked status of your issue and we can confirm that Rental Company charged you for the correct amount. Difference shown in your bank statement can be in case of bank covertation. Kind regards, Booking Group Team

Thank you for your comment. We take very seriously to each comment, for us it is important that your submited review was justified. If you have any questions, please do not hesitate to contact our Customer Care Department via email support@bookinggroup.com. We are looking forward for the future collaboration. Best Regards, Booking Group Team

Thank you for your comment. We take very seriously to each comment, for us it is important that your submited review was justified. If you have any questions, please do not hesitate to contact our Customer Care Department via email support@bookinggroup.com. We are looking forward for the future collaboration. Best Regards, Booking Group Team

Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better. We make every effort to ensure that each client returns home with a pleasant car rental experience. If you would like to get any further information regarding your rental period, please contact us via email support@bookinggroup.com. We are looking forward for the future collaboration. Best Regards, Booking Group Team

On behalf of Economybookings, I would like to extend my apologies for the inconvenience that you have experienced. To clarify misleading with your rental first of all we would like to remind you that as a final confirmation on your email was sent voucher in which were clearly mentioned all details concern additional options and extras. During making booking you accepted terms and conditions in which was clearly stated what is included to the car price and what additionaly you have to pay localy. We would like to ask you contact us and explain the problem you faced, indicate your Booking Group vouchers number and we will start to investigation with supplier immediately. Best Regards, Booking Group Team

Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better. We make every effort to ensure that each client returns home with a pleasant car rental experience. If you would like to get any further information regarding your rental period, please contact us via email support@bookinggroup.com . We are looking forward for the future collaboration. Best Regards, Booking Group Team

Thank you for your comment. We take very seriously to each comment, for us it is important that your submited review was justified. If you will have any questions, please do not hesitate to contact our Customer Care Department via email support@bookinggroup.com We are looking forward for the future collaboration. Best Regards, Booking Group Team

We take our customer care very seriously and we apologise for the inconvenience. We have checked status of the refund regarding your booking. Our Accounting department confirmed that refund has been processed on 7/7/2015 4:39:10 PM back to the credit card ****-****-****-9322. Please note that transaction between the banks can take from 3-5 business days. If you will need any futher information, please do not hesitate to contact our Customer Support centre directly support@bookinggroup.com. Best Regards, Booking Group team.

Thank you for your comment and for choosing Booking Group. We appreciate every review, by which we make our service better. We make every effort to ensure that each client returns home with a pleasant car rental experience. If you would like to get any information regarding your rental period, please contact us via email support@bookinggroup.com. We are looking forward for the future collaboration. Best Regards, Booking Group Team