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Thank you for taking the time to share your feedback. We’re sorry to hear that you felt overwhelmed by the amount of paperwork and that this caused frustration. That’s never the experience we want for our customers. To provide clarity, the documents you review, and sign are the exact same documents used to complete and finalize your loan—nothing is changed after your signature. We also want to remind customers that they have 48 hours to review all documents before signing, giving you ample time to ask questions or request clarification on anything that may be unclear. That said, we understand that details can be easy to miss when there is a lot to review, and we take your concerns seriously. If you would like us to go through the paperwork with you or review your agreement together, we’re more than happy to assist. Please call us at 1‑888‑502‑3279 so an agent can further assist you. Your experience matters to us, and we appreciate you bringing this to our attention.

Thank you for your feedback. We apologize for any misunderstanding regarding the ancillary services on your account. To better assist you, easyfinancial attempted to contact you to discuss your experience; however, we were unable to reach you. Please note that these services are optional and can be removed at any time. If you would like to discontinue them, you may contact our Customer Service team, who will be happy to help. Our customer service team can be reached at 1-888-502-3279 ( option 3 ). Monday to Friday: 8 am to 8 pm EST, and Saturday to Sunday: 10 am to 6:30 ppm EST.

Thank you for taking the time to speak with our Customer Care department and for sharing your recent experience with us. We appreciate your honesty and the feedback you provided during our conversation. Your comments will help us review what happened and identify where improvements may be needed. Thank you again for your time and for giving us the opportunity to learn from your experience.

Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and that the terms were not explained clearly. This is not the level of service we aim to provide. We’ll be reaching out to you shortly to learn more about what happened and to ensure we address your concerns. Your input is very important to us, and we appreciate the opportunity to speak further.