The ordering was very easy but delivery took longer than expected
e-quip4education (e4e)
e-quip4education (e4e)
11 years ago
Thanks for your feedback. We always hope to be able to send these straight out but we do ask to allow up to 4 weeks on this item.
Lydia Symonds
Commercial Director
Being meaning to write to the company about their excellent, kind, considerate, patient driver, who did his very best to take our product one floor up on somewhat akward flight of stairs. Had it...
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Vertrauenswürdiger Kunde
11 years ago
Delivry was very quick. The delivery date and time was confirmed with us before delivery.
e-quip4education (e4e)
e-quip4education (e4e)
11 years ago
Thanks for your kind comments. Your feedback has been passed to the driver who also very much appreciates your thoughts!
Lydia Symonds
Commercial Director
I haven't received part of my order. I am still waiting for the tuff and no emails to inform me how long the tuff will take to arrive to me.
e-quip4education (e4e)
e-quip4education (e4e)
11 years ago
I’m so sorry you didn’t receive you Tuff Tray. This was an error on our part and missing from your consignment. If you haven’t already received your tray it will be with you in the next day or two. Apologies once again!
Lydia Symonds
Commercial Director
Expected delivery on ordering would be helpful. Also we were given no information when to expect delivery. We were not informed at any stage of how long delivery would take.
e-quip4education (e4e)
e-quip4education (e4e)
11 years ago
Thank you very much for your feedback. From our records I can see that we did try to make contact by phone and left a message regarding your delivery. We obviously need to tighten things up here and in future will always make sure that messages left are followed up with a confirmation email. Apologies for not getting the information through to you and pleased to hear that the goods are OK.
Lydia Symonds
Commercial Director
Thanks for leaving feedback. We plan to add product videos in due course to help get over the quality of our carpets.
Lydia Symonds
Commercial Director
The desks came rather slower than expected but it was the autumn term. When chased the customer care was excellent and they came quickly.
e-quip4education (e4e)
e-quip4education (e4e)
11 years ago
Thank you for getting back to us with your feedback. These desks have been so popular that lead times have been a little extended. Thankfully, at the time of writing, we are back to a more normal 3 to 4 weeks for manufacture and delivery.
Lydia Symonds
Commercial Director
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