Discount Cycles Direct Bewertung

Thank you for your feedback and we apologise for the delay in receiving your order. Unfortunately we over sold this bike and were unable to order any more in as it is a discontinued product. Fortunately the white colour option was available and we delivered your order within 3 working days of receiving a reply. I hope that you're enjoying the bike!

Thank you for your feedback and I apologise for the experience you have had. I've looked into the matter further and can see that a refund has been issued, but it clearly should have been done much quicker. Unfortunately the supplier of this brand changed whilst we were waiting for your replacement to arrive, and as a result we didn't receive any at all. We admit that this should have been communicated to you clearer, and hope that you will shop with us again.