Charles Tyrwhitt Bewertung

We are sorry that your recent visit to our store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have the sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion. We have raised this with the Management Team to provide feedback to the colleagues in question, and report back with any changes we make to improve your experience. We hope you will give us a chance to restore your faith in us with another visit soon.

Please accept our apologies for the mix up with the discount on your shirts. As we discussed on the phone and over email, if you are able to provide the order numbers for any shirts that haven’t been discounted correctly I will happily arrange a refund for any amount owed. The only 2 orders I can see on your account have had discounts applied already. Here at Charles Tyrwhitt we always strive to make it easy for men to dress well and I hope that the confusion around the pricing in this instance hasn’t had too much of a negative impact on your experience and I hope that I’ll have the pleasure of welcoming you back into store again in the future. Best wishes, Ross Store Manager