Excellent customer service, items well packed and shipped super quick
Jamie
Cello
3 years ago
Thank you for your feedback, we love to hear that our customer service and delivery is up to scratch. We are thrilled that you didn't have to wait long to start enjoying your purchases.
Jamie
Sent replacement bulb free of charge as the original bulb stopped working after having the lamp for 4 weeks.
Katie
Cello
3 years ago
Thank you for leaving this feedback, it's a massive help to a small business like us. We can only apologise about the first bulb but we hope the second is working better!
Katie
Ordered 2 bulbs. Super fast delivery and when one bulb did not work another was sent out with no hassle! Will definitely use again!
Katie
Cello
3 years ago
Hi Arlene,
Thanks so much for leaving a review, it's really helpful for us to know what your experience was like. We're delighted that we hit the mark! 5-stars is high praise since we try to provide the best service possible. We look forward to serving you again soon!
Thanks again!
Katie
Fabulous delivery quickly.
Candle smell amazing.
Would definitely recommend and would buy again.
Katie
Cello
3 years ago
Thank you for taking the time to leave a review, and to take a picture of your items! It's very helpful to us as a small business. We're glad you like our candles and we're grateful that you would recommend us.
Thanks again!
Katie
Beautiful burners, quick delivery even under these circumstances. Would 100% recommend and will be buying more in future
Katie
Cello
3 years ago
Thanks so much for your kind feedback Kayleigh! We're thrilled to hear that you had a good experience with us, and we're looking forward to serving you again soon!
Katie
We are a family owned business with fragrance products at the heart of everything we do, we decided to take our knowledge, expertise and passion for quality home fragrance and create an exciting, bespoke home fragrance collection: Cello
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
We are a family owned business with fragrance products at the heart of everything we do, we decided to take our knowledge, expertise and passion for quality home fragrance and create an exciting, bespoke home fragrance collection: Cello