Though response to emails was excellent, the booking of requested hotels was poor.
CaminoWays.com
CaminoWays.com
12 years ago
Thank you for your feedback, Wendy. As with all reservations booking of hotels are subject to availability. We are happy to contact a requested hotel to make a booking however if we are informed they do not have availability on the requested dates we must make alternative arrangements. When stays in country cottages are arranged we offer a free pick up from the town and also a transfer back after breakfast the next day and as such there should not have been reason to take a taxi. If you wish to discuss this matter further please do not hesitate to contact us.
Kind Regards
Maria, CaminoWays.com
All arrangements were well executed with the exception as below.
Less than impressed with Complejo la Cabana 3 The food at dinner was very poor and the place generally would only appeal to teenagers...
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CaminoWays.com
CaminoWays.com
12 years ago
Thank you for your feedback, Shireen. We are disappointed to hear you did not enjoy your stay at La Cabana as this is our first choice hotel in Palas do Rei and typically receives very good feedback. We will make our reservations team aware of these comments.
Kind Regards
Maria, CaminoWays.com
Dealt with too many staff members - queries would be answered eventually by someone else - initial service provided was suddenly unavailable etc
CaminoWays.com
CaminoWays.com
12 years ago
Thank you for your feedback, Amanda. As we are a small team it is true that one may speak to different agents at different times. All agents are aware of bookings and have a full history of same available. We are unsure what you mean by the service being suddenly unavailable however if you wish to discuss this further please do not hesitate to contact us. We are concerned about the mention of bed bugs as this has not been an issue with our hotels. We would appreciate if you could send us an email so we can learn more on this and act on it.
Kind Regards
Maria, CaminoWays.com
CaminoWays.com focuses on walking and cycling holidays on the famous Camino de Santiago routes across Europe; the Via Francigena - Camino to Rome at FrancigenaWays.com; walking in Ireland at IrelandWays.com and wonderful hiking routes in the Canary Islands at CanariaWays.com. Talk to our team of travel experts!
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Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
CaminoWays.com focuses on walking and cycling holidays on the famous Camino de Santiago routes across Europe; the Via Francigena - Camino to Rome at FrancigenaWays.com; walking in Ireland at IrelandWays.com and wonderful hiking routes in the Canary Islands at CanariaWays.com. Talk to our team of travel experts!