Boomerang Bewertung

Hello Darryl

Thanks for your feedback,

I'm sorry to hear you've been having a wait for a game to return. I've sent you a personal email regarding this but as of yet I haven't received a response.

We send all of our games via first class Royal Mail delivery and all the postage is piad for both ways. Royal Mail advise that 1st class delivery times are 1-3 days.

Having reviewed your account I can see that when your games are received we are despatching your next rental the same day and we would hope this arrives with you in 1-3 days.

If you would like to discuss further please respond to the email I sent on Monday 16th Jan. Hope to speak soon.

Thanks
Boomerang

Hello

Thanks for your feedback,

I'm really sorry to hear you've been having issues logging into your account.

I've sent you a personal email to resolve this but so far have had no response from you.

Regarding failed log in's we always advise that customer make sure they are entering Their Username and not their email address as these are two seperate things.

Another reason maybe your cookies in your browser storing a failed log in attempt.

If you could please respond to my email I will take you though the steps and get it sorted for you.

Thanks
Boomerang

Hello

Thanks for your feedback,

I'm really sorry to hear you've had some recent issues. I have sent you a personal email in response to your feedback with some information, however I'm yet to receive a response.

We've recently updated our product pages to what we feel is a cleaner and better functioning look. If you click on the image of a game a pop up window appears with the full title of the game and brief description and rating of the game. You can then click for further detail.

I will feedback you comments to our designers.

Please feel free to respond to my email regarding the information.

Thanks
Boomerang

Hello

Thanks for your feedback,

I'm really sorry to hear you felt you had trouble renting a particular title.

I have already emailed you with the information but in case you haven't seen it here is a bit of advice for when you are trying to rent a specific game.

I always advise customers to have their rental preferences set to top choice. This way the system will only look at games in the number one slot. After reviewing your account your rental preferences are set to Top 5 and this might have been why you weren't receiving a specific game you wanted.

A handy tip for if your wanting to get a new release game on release day is to have a free rental slot at least 4 days before the new release is despatched. This way the system will look at the wait you've had an allocate the new release games, you will also be receiving payback points for any wait you have.

I hope some of this info has helped  and please feel free to replay to the email I sent you

Thanks Boomerang