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Barnard Marcus Bewertungen | Kundenservice-Bewertungen für https://www.feefo.com/reviews/barnard-marcus | Feefo

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Vertrauenswürdiger Kunde

8 years ago

Kaufdatum: 19/06/2017

nightmare - won't use again

Remember that the seller is customer and not the buyer as seller pays the fees listen to sellers requests and follow then - not ignore eg if stated not good to call during office hours best to email...

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Paul

Barnard Marcus

8 years ago

Hi there, thank you for taking the time to leave a review of the Croydon team on Feefo. We are really disappointed to see that you felt as though the customer service throughout the sale of your property did not live up to the standard that you expected. We take all measure of feedback very seriously and have forwarded your comments over to the Branch Manager for them to consider. If you would like to discuss any of the issues you have mentioned in more detail then please feel free to email us at socialmedia@sequencehome.co.uk and we will look into this for you. Best Regards.

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Vertrauenswürdiger Kunde

8 years ago

Kaufdatum: 14/07/2017

Although they sold the property quickly they didn't Talk to us and relay important information. we also discovered that we weren't told the truth when speaking directly to our buyers

Paul

Barnard Marcus

8 years ago

Hi there, thank you for taking the time to leave a review of the New Malden branch of Barnard Marcus on Feefo. It is great to hear that your property was sold quickly, but ultimately disappointing to see that you felt as though the communication from the team was lacking somewhat throughout the sales process. We want you to know that we consider each piece of customer feedback that we receive very seriously and have forwarded your comments over to the Branch Manager for their consideration. If you would like to go into further detail about any of the issues that you have mentioned then please feel free to email socialmedia@sequencehome.co.uk and we will be more than happy to take a look at this for you. Best Regards.

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Mr Chughtai

8 years ago

Kaufdatum: 22/06/2017

Das sagte Mr Chughtai über Barnard Marcus:

Honesty, respect when speaking to a customer, and many other things have written a letter of complaint to there head office, compliance department dealing.

Paul

Barnard Marcus

8 years ago

Hello Mr Chughtai, thank you for taking the time to leave a review of the Morden branch on Feefo. We're really sorry that you have felt that you have needed to write a letter of complaint - we take all feedback very seriously and will forward your remarks over to the branch for them to consider. We hope that you find a resolution Mr Chughtai and if you ever need further assistance please forward an email to socialmedia@sequencehome.co.uk - Best Regards.

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Vertrauenswürdiger Kunde

8 years ago

Kaufdatum: 05/07/2017

House sale.

Barnard Marcus were did an excellent job in selling my property.

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Mr Aviles

8 years ago

Kaufdatum: 19/06/2017

Das sagte Mr Aviles über Barnard Marcus:

Excellent service

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Mr S. Jones & Mrs T. Jones

Sutton

8 years ago

Kaufdatum: 28/06/2017

Das sagte Mr S. Jones & Mrs T. Jones über Barnard Marcus:

Would definitely use again

Sutton, Surrey branch : Very professional, very friendly, always somebody available who knows about your sale, will always return calls promptly and provided real help and advice to purchasers who...

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Vertrauenswürdiger Kunde

8 years ago

Kaufdatum: 19/06/2017

good advice , good feed back , good communication , good listener,

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Mr Devassy

8 years ago

Kaufdatum: 12/07/2017

Das sagte Mr Devassy über Barnard Marcus:

Need to improve in customer service.

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Mr & Mrs Macmillan

8 years ago

Kaufdatum: 07/06/2017

Das sagte Mr & Mrs Macmillan über Barnard Marcus:

Enthusiastic amateurs. Would not recommend.

"Enthusiastic amateurs". Unprofessional company in many regards (not all). Repeatedly failed to honour agreed communications frequency and type; eventually gave notice of termination of sole agency...

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Paul

Barnard Marcus

8 years ago

Hello Mr & Mrs Macmillan, thank you for taking the time to leave a review of the Surbiton branch on Feefo. It is very disappointing to hear that you felt as though the service from the branch warranted a 1* review. We take customer feedback very seriously and have forwarded your review over to the branch to see if training or customer service can be improved upon in any way, shape or form. If you would like to expand on any issues in any way please feel free to email socialmedia@sequencehome.co.uk and we will be more than happy to look into this further for you. Best Regards. PH

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Mr Walsh

8 years ago

Kaufdatum: 05/06/2017

Das sagte Mr Walsh über Barnard Marcus:

All went smoothly, proved to be great value, certainly a win, win for all

Very friendly, supportive and always patient with my persistent inquiries. True to their word and energetic, moved things on well, keeping delays to a minimum even chasing third parties in the...

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Über Barnard Marcus

Barnard Marcus is one of the largest estate agents in London with 43 offices and its own auctions centre which covers the whole of the UK. Every year we help thousands of customers to buy, sell, rent or let their properties as well as deal with behind the scenes necessities such as mortgages, conveyancing, surveys, energy performance certificates and much more...it can all be done through us!

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0151 236 9319

Cumbria House, Leighton Buzzard, Bedfordshire, LU7 1GN, United Kingdom

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