Was notified that product could not be shipped as not available. The product that was shipped broke after 1 week - stone came out of the mount of the product.
Astrid & Miyu
Astrid and Miyu
10 years ago
Hi,
We are really sorry to hear what has happened and we would sincerely like to apologise. Our jewellery is very delicate yet by all means the pearl shouldn't have fallen out. We would like to make it up to you and we hope that this unfortunate incident wouldn't change your view over Astrid & Miyu.
We will email you personally, to sort out this issue. Again, we truly apologise for the experience.
Astrid & Miyu
Many orders must have been places at the time of my purchase, as it was "Cyber Monday", but the service was quick and beautifully wrapped. I was kept in constant communication with regards to...
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Astrid & Miyu
Astrid and Miyu
10 years ago
Hi,
Thank you for your lovely words. We aim to make all our customers happy and to deliver great service. and that it may even become her signature piece. :)
Happy and successful New Year from the whole Astrid & Miyu Team!
The ring is beautiful. It was part of my wife's Christmas present and I was concerned it would not arrive on time. When I called the assistant assured me that a duplicate could be despatched by...
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Astrid & Miyu
Astrid and Miyu
10 years ago
Hi,
Thank you for your lovely words. We want to make all our customers happy.
We hope your wife enjoyed her new jewels and you had lovely Christmas.
Happy and successful New Year from the whole Astrid & Miyu Team!
Hi,
Thank you for your feedback. We truly apologise for this experience and would like to make it up to you. Our jewellery is delicate, yet the diamante shouldn't had come out. We can ensure that we pack and process each item with extra care, however, sometimes in transit parcels gets tossed around quite heavily which unfortunately can damage the pieces.
Again, we are truly sorry for this experience.
We will email you personally to issue a personal apology.
Vertrauenswürdiger Kunde
10 years ago
Hi,
I accept your apology but this doesn't fix the new ring with a missing diamanté, is there no way to amend that?
Vertrauenswürdiger Kunde
10 years ago
Thank you so much for taking my feedback seriously, sending me a replacement ring the next day, and providing me with prepaid post to send the faulty one back. The service and manner in way this was dealt with was amazing and shows a good stand from Astrid-and-Miyu. As you have amazing jewelry, combined with good service, I will definitely be shopping from you more often.
Great! The purchase is easy and without trouble. The delivery is fast and smooth.
Produktbewertungen
Astrid & Miyu
Astrid and Miyu
10 years ago
Hi,
Thank you for your feedback. We are happy to hear that you like our pieces. We wrap each order personally and with extra care, however, sometimes the parcels get thrown around when in transit and the wrapping can get a little damaged.
We hope that this hasn't put you off and changed your view over Astrid & Miyu. We do care about every single customer and want them to be happy. Please email us if you have any further questions or enquiries.
Happy festive season!
Astrid & Miyu Team
Hi,
We exited to hear that you love your new pieces and we hope you will enjoy wearing them every day as well as on special occasions.
Happy festive season!
Astrid & Miyu Team
Lovely product. Fast service. I did have a query which is why I have only given good not excellent. That said my query was dealt with quickly and efficiently.
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Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
