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Trusted Customer
Von Feefo verifiziert
Kilmarnock, Scotland
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
Excellent Site
All relevant information available, very easy to use. Booking completed very quickly and process straight forward. Definitely would use site again.
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thanks for your feedback, we take our customers thoughts on board to help with progression in the future!
I am glad to hear you found the booking process easy and managed to get something booked in.
We hope you and your family had a lovely time when you went.
Thanks,
Jamie
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 years ago
Inconsistent behaviour selecting dates.
Changing dates to check availability and prices is difficult and inconsistent. I'd do it and it'd often either say there was no availability on those dates - yet if I went back and selected those...
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Customer Care
Alton Towers Holidays
10 years ago
Hello,
thanks for taking the time to tell us your feedback!
We value our customers feed back very much and take every comment on board to help towards our progression in the future.
I am sorry to see you were experiencing problems online, this is certainly not what we would like our customers to experience. We work very closely with our dev team who look into things like this, so I have passed this on to them to have a look into see what this was happening as it wasn't supposed to be.
We work on a live booking system so our pricing and availability changes on the popularity of the bookings. So I am sorry if the price did go up whilst you were booking.
I hope you and your family had a lovely time when you visited.
Best wishes,
Jamie
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TC
Trusted Customer
Von Feefo verifiziert
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
excellent spot o
First class very friendly no complaints
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TC
Trusted Customer
Von Feefo verifiziert
Caerleon South Wales
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
Speedy and easy to use
Much easier to use than I anticipated. Straight forward no nonsense process that made booking exactly what we needed easy.
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 years ago
simple and esay to use
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TC
Trusted Customer
Von Feefo verifiziert
Bristol
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
Got there eventually
Tried online, would accept the booking so called and made the exact same booking with no problems.
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Trusted Customer
Von Feefo verifiziert
Putney
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
Good value and was very helful answering questions and giving very good information.
Very helpful and professional.
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TC
Trusted Customer
Von Feefo verifiziert
Yorkshire
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
Unable to pay online, kept erroring so had to ring instead and then charged per minute for the long call.
Customer Care
Alton Towers Holidays
10 years ago
Hey there,
thanks for taking the time to let us know your feedback!
I am sorry to hear you were experiencing problems online whilst trying to make a booking, this is certainly not the experience we would like our customers to have. We work very closely with our dev team to make sure that our system flows well and that our customers do not have any troubles whilst trying to make a booking. So I have informed them of this.
However I am glad to hear you managed to get something booked in and that you had an enjoyable stay.
Kind regards,
Jamie
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TC
Trusted Customer
Von Feefo verifiziert
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
bring back the old site
took me a while to get used to the new service preferred the old one to behinest
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Trusted Customer
Von Feefo verifiziert
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
had a lovely stay but staff confused
booked onine and on phone very good service but expensive to call
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
