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Ayr
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
Terrible customer service!
I was left completely unsatisfied when booking a short break at the Splash Landings Hotel with park tickets. I am a member of the Armed Forces and have been to Alton Towers before and used the...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to leave us with your feedback!
I am ever so sorry to hear you did not have a great experience booking something in with us. This is definitely not the experience we wish for our customers to have. We would like for you to have a smooth booking process and then a great time away! We have recently changed our corporate discount which is where the confusion would have been, so I do apologise about that, it is new to some people but I can assure you they have been fully trained on this now.
We work very closely with the call centre so I will personally make sure that your comments are passed over and that this should not happen in the future.
I hope you had an enjoyable stay when you visited.
Best wishes,
Jamie
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Trusted Customer
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Derbyshire
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
Easy
The booking service was very easy to use.
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Trusted Customer
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Glasgow
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
Representative was efficient and knowledgable. He did everything I asked for and made booking in a good time scale. He had a friendly manner.
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Trusted Customer
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Rotherham
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
Terrible, mis-sold voucher, ripped off
Terrible. Paid £5 to book a 40% off voucher through group on with advice that could use up until 10th March ( a week after 30% discount Alton Towers themselves were offering ended . Voucher said that...
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Customer Care
Alton Towers Holidays
10 years ago
Hi There,
Thanks for getting in touch to let us know how you felt about some of our most recent offers.
I am very sorry to see that you felt miss sold by the recent promotions.
I will be sure to see that our marketing team are aware that the overlap in offers had inconvenienced you.
Despite this I am glad to see you where still able to book in at a cheaper rate with the Groupon voucher, then it would of been without it.
We would like to wish you and your family a wonderful trip to the alton towers resort.
Warmest Regards,
Ben
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East sussex
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
Quick,Friendly,Easy
Lady on phone was friendly,Knowledgable and happy to take time to explain deals to me to suit my family
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Trusted Customer
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South Lanarkshire
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
Groupon deal
Had tried to book a 2 day break using groupon voucher and selected 11 July as our arrival date. When confirmation had arrived the hotel was booked for 10th July and park tickets were valid from...
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Carlisle
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
Straightforward to book, disappointing that you can only book 3 rooms on each booking meaning I had to do the process twice, which then triggered them phoning me to check it wasn't a duplicate
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Vertrauenswürdiger Kunde
Von Feefo verifiziert
10 years ago
Great first experience and introduction to our stay.
Assistant was lovely and called me back when I could find some information I needed. Really patient and also gave me lots of information about other ideas for me stay.
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Falkirk
10 years ago
Das sagte Trusted Customer über Alton Towers Holidays:
First class!
I couldn't get the booking done online so called the booking hotline. I must say the lady was first class and very friendly with great information. Five star service.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Wir sammeln unabhängig Bewertungen im Namen der Unternehmen, die mit uns zusammenarbeiten. Unsere Plattform wendet sich nur an verifizierte Käufer, so dass Sie sicher sein können, dass Sie Bewertungen von echten Kunden lesen.
Nur Kunden mit Kaufnachweis können eine Feefo-Bewertung abgeben. Dies stellen wir sicher, indem wir uns direkt nach der Transaktion mit den Käufern in Verbindung setzen.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Wir überprüfen, ob die Bewertungen von echten Kunden stammen, indem wir sie mit einem Verkauf oder einer Transaktion abgleichen. Kunden werden erst dann aufgefordert, eine Bewertung abzugeben, wenn sie bei dem Unternehmen gekauft haben.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
