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alpharooms Bewertungen | Kundenservice-Bewertungen für https://www.feefo.com/reviews/alpharooms-com | Feefo

Alle 26,947 Bewertungen anzeigen

Vertrauenswürdiger Kunde

Von Feefo verifiziert

7 years ago

I would buy from them again Jay rang back & offered us a better room

jessica

alpharooms

7 years ago

Hi there,

Many thanks for you amazing review!

We're very happy to read your feedback on Jay and have forwarded it to him.

We wish you a great time away and look forward to serving you again soon!

Best wishes,

Alpharooms.com

Vertrauenswürdiger Kunde

Von Feefo verifiziert

7 years ago

Quick and easy to book

jessica

alpharooms

7 years ago

Hello there,

Many thanks for you stellar review and feedback.

We hope you have an amazing time away!

Best wishes,

Alpharooms.com

Trusted Customer

Von Feefo verifiziert

7 years ago

Das sagte Trusted Customer über alpharooms:

very pleased

very polite and quick response

jessica

alpharooms

7 years ago

Hi Brian,

Thank you for you review and feedback.

We wish you an amazing time away!

Best wishes,

Alpharooms.com

Trusted Customer

Von Feefo verifiziert

7 years ago

Das sagte Trusted Customer über alpharooms:

Review of service - Allan

Outstanding service and support by Allan who delay with the enquiry and also sorted out any issues very well and efficiently. Good member of staff!

jessica

alpharooms

7 years ago

Hi Liam,

Many thanks for you superb review!

We're very happy to read your feedback on Allan and have forwarded it to him.

We wish you a great time away!

Best wishes,

Alpharooms.com

Vertrauenswürdiger Kunde

Von Feefo verifiziert

7 years ago

Customer service

Emailed alpharooms on my booking, still waiting for reply, could improve customer service and could do with speaking to the same advisor

jessica

alpharooms

7 years ago

Hello there,

We're very sorry to read your feedback. We have forwarded it to our Customer Service team, and one of the senior members of the team will be in touch with you directly to discuss the matter further.

Best wishes,

Alpharooms.com

Trusted Customer

Von Feefo verifiziert

7 years ago

Das sagte Trusted Customer über alpharooms:

please retract above review

Excellent price easy hassle free booking. This is my 5th year booking with them never had any problems always very helpful if you need to make contact.

jessica

alpharooms

7 years ago

Hi Kelly,

Thank you ever so much for the superb review! It's customers like you that provide us with their feedback that helps us make a difference in the industry to provide all our customers with the best service possible, so thanks for your continuous custom with us, we truly appreciate it!

We hope you enjoy your holiday and can't wait to see you book with us again!

Best wishes,

Alpharooms.com

Trusted Customer

7 years ago

Avoid at all costs for 3 weeks I’ve been trying to get to the bottom of whether my hotel is booked or not alpharooms say it is whilst the hotel have no booking for me I’ve made around 30 phone calls no one nos what they are doing and say we will call you back and nothing just me having to call them again and again and getting no where I have spent a lot of money with this company in the past NEVER EVER again absolutely joke.

jessica

alpharooms

7 years ago

Hi Kelly,

Thank you for your further feedback and we're very sorry to hear that as this is not the level of the service we aim at providing to our customers.

Please rest assured that we've notified our Customer Service team of your concerns and one of the senior members of the team will contact you directly.

Best wishes,

Alpharooms.com

Trusted Customer

Von Feefo verifiziert

Dublin Ireland

7 years ago

Das sagte Trusted Customer über alpharooms:

Extortion company don’t book with these

Absolutely shocking. I booked a holiday paid €20 deposit. Cancelled it within a week and they want € 60 plus the €20 deposit as a way to pay for canceling it . Which they will sell again Anyway....

Mehr Info

jessica

alpharooms

7 years ago

Hi Caroline,

We are very sorry to read your review.

This is not the level of the service we aim at providing to our customers.

Please be advised that our Customer Relations team have now been notified of your comments and one of the senior members of the team will be in touch with you directly to discuss the matter further.

Best wishes,

Alpharooms.com

Trusted Customer

7 years ago

Thank you for getting back regarding this review but unless ther are no charges for canceling my booking which I did within a week of purchase. Giving you 12 months notice of cancellation . I am not discussing anything or changing my review. I work hard for my money rearing a family and it’s disgraceful you want money for nothing. The person that rang me regarding this booking I couldn’t understand as they did not speak clear English no disrespect to them at all. But I do want to know clearly what your colleagues are saying

jessica

alpharooms

7 years ago

Hi Caroline,

Thank you for your further feedback and we're very sorry to hear that.

We have now escalated your feedback and hope we will be able to resolve the matter to your satisfaction.

Best wishes,

Alpharooms.com

Trusted Customer

7 years ago

Trusted Customer

Von Feefo verifiziert

7 years ago

Das sagte Trusted Customer über alpharooms:

Great prices, quick and easy to book. Will definitely use again.

jessica

alpharooms

7 years ago

Hi Paula,

Thanks a lot for your amazing review and feedback.

We hope you enjoy your time away and book with us again soon!

Best wishes,

Alpharooms.com

Trusted Customer

Von Feefo verifiziert

7 years ago

Das sagte Trusted Customer über alpharooms:

Helpful

Brad was very helpfull

jessica

alpharooms

7 years ago

Hi Stephen,

Many thanks for your superb review.

We're very happy to hear that Brad was able to help you and have passed your feedback over to him.

We wish you a fantastic time away!

Best wishes,

Alpharooms.com

Vertrauenswürdiger Kunde

Von Feefo verifiziert

7 years ago

Dreadful appalling

Never ever book with the company they demanded a large amount of cancellation fee that doesnt even apply to my holiday and loads of extra charges! When trying to contact them they put the phone down...

Mehr Info

jessica

alpharooms

7 years ago

Hello there,

We are very sorry to hear of your experience as this is not the level of the service we aim at providing to our customers.

We trust our Customer Relations team have already been looking into your query. Please rest assured that we've notified them of your feedback on here and one of the senior members of the team will contact you directly shortly.

Once again, please accept our sincere apologies for any inconvenience caused.

Best wishes,

Alpharooms.com

jessica

alpharooms

7 years ago

Hi there,

Our Customer Relations team have been trying to get in touch with you on four occasions but have had no luck so far.

Please provide us with the best time to contact you, so that we can resolve the raised matter for you. Many thanks!

Best wishes,

Alpharooms.com

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