Thanks for your feedback. We’re really sorry to hear that your customer service experience wasn’t as expected. We’re working hard to ensure our team provide great service, but recognise we can't get it right every time. If you’d like us to look into your booking further please contact us via https://www.wotif.com/service/ and our team can investigate.
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Del
Troværdig kunde
11 years ago
Found it convenient to book now and pay later as the booking was for more…
Found it convenient to book now and pay later as the booking was for more than 1 couple and we could each pay individually when we arrive. Thank you, makes life a little easier!
0
Del
Troværdig kunde
11 years ago
I have never had any issues when dealing with wotif. Information is clear, website is easy…
I have never had any issues when dealing with wotif. Information is clear, website is easy to navigate and especially good with highlighting specials.
0
Del
Troværdig kunde
11 years ago
Find it very user friendly.
0
Del
Troværdig kunde
11 years ago
Information for finding the right accommodation at good rates was comprehensive and easy. This experience…
Information for finding the right accommodation at good rates was comprehensive and easy. This experience was better than previously provided.
0
Del
Troværdig kunde
11 years ago
Wot if found us very suitable accommodation over the past couple of days, but info…
Wot if found us very suitable accommodation over the past couple of days, but info re our history seemed rather extraneous and unnecessary clutter.
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Del
Troværdig kunde
11 years ago
Efficient service. Thanks!
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Del
Troværdig kunde
11 years ago
I sent an email 2 days ago with concerns about feedback for 2 stays i have…
I sent an email 2 days ago with concerns about feedback for 2 stays i have booked with wotif in the last 2 weeks. I have had no response from this.
I have no further interest in dealing with your...
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Wotif Australia
Wotif
11 years ago
We’re really sorry to hear that our level of service didn’t meet expectations. I’ve shared your feedback with our priority escalation team, and someone will get in contact as soon as possible.
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Del
Troværdig kunde
11 years ago
quick, informative and easy to use
0
Del
Troværdig kunde
11 years ago
Took our money for a booking, the hotel called back saying that they have not…
Took our money for a booking, the hotel called back saying that they have not had rooms available for 3 days, still haven't refunded money or been in touch. I will not go through wotif again.
Wotif Australia
Wotif
11 years ago
Thanks for your feedback. We’re sorry to hear about the issues you had with your reservation. As soon as customers book online, we immediately send through the reservation details to the property via our secure online system. If a hotel fails to confirm your reservation, our team gets in contact with them immediately to ensure the reservation was received and confirmed. We will pass on your feedback for investigation.
Thank you again for sending through your feedback as this helps us to ensure we’re aware of hotels who may not be honouring confirmed reservations. If you need to escalate the issues you faced, please get in touch with us via https://www.wotif.com/service/ and our customer support team will investigate further.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Wotif is Australia’s favourite online travel destination offering a world of choice with accommodation, flights and packages. If you need help with your booking, chat now to our Virtual Agent
